Community Service Counselor (Sales)

Emerald Hills Funeral Home • Kennedale, TX

19h

About The Position

This position is accountable for establishing a professional relationship with client family on a pre-need basis and to ensure that all options and needs pertaining to cemetery services and related merchandise are exceeded.

Requirements

• Four-year degree or equivalent combination of education, training and experience preferred.
• Prefer college degree or some college required.
• Proven track record of success in outside sales production strongly preferred.
• May require the possession (or ability to obtain) an insurance license as required by applicable state law.
• Valid state issued driver’s license in good standing and acceptable driving record.
• Ability to read, write and speak English fluently.
• Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.
• Demonstrated willingness to participate in growing market share through community involvement.
• Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families.
• Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
• Maintains a positive attitude and working environment through organization and communication.
• Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.

Nice To Haves

• Bilingual is a plus.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) preferred

Responsibilities

• Works independently, away from the location, to solicit new leads, referrals, proactively create and make sales with little to no supervision.
• Develops new prospects and community-based contacts through various methods, to include cold calling, telephone solicitation, seminar attendance and referrals.
• Reports progress, completes and submits required reports in a timely manner to the applicable manager/leader.
• Maintains strict adherence to pricing structures, completion and submission of all contracts and required documents and payments to the Sales Manager and/or business office within required deadlines.
• Represents the company in a professional and caring manner, by maintaining a professional personal appearance and employ honesty, integrity and ethical methods while performing job duties.
• Ensures quality service levels, all company procedures must be followed when handling complaints, completing post-interment service activities, and performing other duties for the client families.
• Ensures a smooth service process for the client family by maintaining positive and proactive communication and cooperation with all internal departments.
• Protects confidentiality of company and client family information, including but not limited to sales and marketing programs, materials, names and addresses of client families and any additional related information.
• Identifies and responds to all hazards at location and on grounds.
• Participates in all required specific location and company training initiatives.
• Performs other duties as assigned.

Benefits

• Financial assistant programs encouraging employees through education and development in industry related subjects.
• Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
• Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed