Community Service Coordinator
About The Position
The Clover Care Services organization delivers proactive support and care to our members through our clinical Clover Home Care teams, and quality improvement services to our aligned providers through our practice engagement team. Clover has built one of the most proactive, data-driven health care services platforms and is excited about how technology impacts our ability to bring transformative results to both patients and providers. The Community Service Coordinator will provide administrative support to Clover’s telephone care coordination team composed of RN Care Managers and assist members with access to resources available in their community. As a Community Service Coordinator, you will: Provide coordination assistance for ongoing and new clinical initiatives (e.g. medication adherence, readmission prevention) that has overlap/hand-off between the Nurse Practitioners and RN Care Managers. Effectively complete non-clinical tasks and care coordination (i.e. assisting with setting up transportation, contacting provider offices to confirm fax is received, contacting pharmacy to ensure refill was submitted, etc). Collaborate with RN Care Managers, appropriately escalating clinical tasks that are identified during their member outreaches. Track discharge summaries and upload them into our EMR system to allow for ongoing case management through our Readmission Prevention Program. Assist members with obtaining and completing applications for community/income based resources.
Requirements
- You have a High School Diploma and/or GED.
- You have excellent customer service and communication skills (verbal and written).
- You have strong administrative and computer skills, especially Google Apps (Mail, Calendar, Sheets, etc.).
- You have experience with social service resources and applications.
Nice To Haves
- You're bilingual in English/Spanish (strongly preferred).
- You have professional experience in Medicare, Medicaid, or health care settings a plus; those with medical claims or past roles in health care provider settings are strongly encouraged to apply.
Responsibilities
- Provide coordination assistance for ongoing and new clinical initiatives (e.g. medication adherence, readmission prevention) that has overlap/hand-off between the Nurse Practitioners and RN Care Managers.
- Effectively complete non-clinical tasks and care coordination (i.e. assisting with setting up transportation, contacting provider offices to confirm fax is received, contacting pharmacy to ensure refill was submitted, etc).
- Collaborate with RN Care Managers, appropriately escalating clinical tasks that are identified during their member outreaches.
- Track discharge summaries and upload them into our EMR system to allow for ongoing case management through our Readmission Prevention Program.
- Assist members with obtaining and completing applications for community/income based resources.
Benefits
- Financial Well-Being : Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
- Physical Well-Being : We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
- Mental Well-Being : We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
- Professional Development : Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
- Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
- Reimbursement for office setup expenses
- Monthly cell phone & internet stipend
- Remote-first culture, enabling collaboration with global teams
- Paid parental leave for all new parents
- And much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
