Community Sales Associate

Atria Senior Living Group • Rochester, NY

81d

About The Position

In the role of Sales Assistant you will support the community Sales Team by managing the CRM tool, working the qualified lead database, converting leads to initial tours and conducting tours when the Sales Leader is unavailable. The primary objective of this role is a focus on speed to lead attention and active conversion of leads to tours based on set monthly objectives.

Requirements

• High school diploma or equivalent required, Bachelor's degree in related field preferred.
• Minimum of 2 years' experience in a sales support role.
• Passion for working with seniors.
• Proven ability to create relationships via communication and interpersonal skills that includes face to face and telephone interactions. Experience making cold calls and establishing rapport.
• Demonstrated ability to work under pressure with high demands for results.
• Proficient with customer/lead (CRM) tracking systems and Microsoft Office Suite.

Responsibilities

• Make outbound sales calls and emails and engage prospective residents and their influencers in conversation per provided scripts.
• Convert incoming leads to scheduled tours utilizing the CRM system and sales leader calendar; meet daily/weekly/monthly call and tours booked goals.
• Demonstrate knowledge regarding Holiday and its communities in order to answer basic questions of the prospective resident or influencer in order to generate excitement to schedule a tour and/or attend a community event.
• Conduct follow up activities, including calls, texts, and emails as the initial scheduled tour date approaches and any activities needed if a follow up tour is needed.
• Keep all contact information, including discovery notes, contact information, and contact efforts up to date in the CRM system.
• Demonstrate effective customer service skills in each interaction with a prospective resident and/or influencer.
• Conduct tours when Sales Leader or General Manager is unavailable, using Holiday Touchpoint sheets and effective discovery.
• Assist Sales Leader with promotion of community and prospect events through outreach to professional partners.
• Assist Sales Leader with the planning and execution of spotlight events including, but not limited to, creating invitations, making phone calls to CRM database, decorating, securing entertainment etc.
• Other duties as assigned.

Benefits

• Paid holidays and PTO
• Employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees
• Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
• Benefits package also includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)
• Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees