Community Resource Specialist

Volunteers Of America Western Washington • Everett, WA

410d • $51,210 - $56,597

About The Position

The Community Resource Specialist plays a vital role in connecting individuals and families in the North Sound Region with essential community services. This position is focused on addressing basic needs such as housing, food, healthcare, and employment, particularly for those experiencing homelessness or at risk of becoming homeless. The specialist is responsible for providing timely and accurate information and referrals, conducting assessments, and maintaining detailed client records while adapting to fluctuating service demands and participating in community outreach efforts.

Requirements

• Associate degree or 2 years of experience in a related field (BA/BS preferred).
• Experience in social services, crisis management, or resource navigation is strongly preferred.
• Exceptional communication and active listening skills.
• Proven ability to handle high-stress, conflict, and pressure situations with composure.
• Strong knowledge of local and regional community resources and social service systems.
• Proficiency in computer applications and data entry, particularly Microsoft Office products.

Nice To Haves

• Bilingual candidates are highly encouraged to apply.
• Experience in a call center or customer service environment is preferred.
• Prior experience in maintaining case notes is advantageous.

Responsibilities

• Conduct thorough, individualized assessments to understand the complex needs of callers.
• Provide accurate, timely, and empathetic information and referral services to individuals contacting North Sound 211.
• Conduct monthly follow-up calls to clients to track the status and effectiveness of provided referrals.
• Maintain and manage detailed caller records, case notes, and other critical documentation.
• Complete Coordinated Entry Housing and Prevention intake assessments for Snohomish County callers.
• Conduct Coordinated Entry enrollments for Skagit County callers, including vulnerability assessments and referral matching.
• Maintain and update case notes in the appropriate HMIS databases for Coordinated Entry clients.
• Stay informed of changes in community resources and best practices, participating in ongoing professional development.
• Participate in community outreach events, resource fairs, and public forums to represent North Sound 211.
• Assist in the training, mentoring, and onboarding of new staff.
• Provide ongoing follow-up and engagement with Skagit County Housing Interest Pool clients.
• Complete other duties as assigned to assist in the overall function and growth of the program.

Benefits

• 403(b) matching
• Mileage reimbursement
• Health savings account
• Paid holidays
• Health insurance
• Dental insurance
• Flexible spending account
• Employee assistance program
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Social Assistance
• Education Level: Associate degree