Community Resource Specialist

The United Way of Central Maryland•Baltimore, MD

9h•Hybrid

About The Position

The Community Resource Specialist will skillfully and compassionately connect Marylanders with health and human service assistance to link persons seeking help to available community resources. This position will also provide public education on health and human service issues, community resources and the services of 211 Maryland United Way Helpline.

Requirements

BA in social work, counseling, or other human services field with 1+ years’ experience, or 5+ years’ experience in a related field.
Ability to obtain Inform USA certification within two years of hire.
Strong written and oral communication skills.
Flexibility and ability to work remotely and in-person with little supervision.
Enthusiastic and positive attitude toward helping others.
Experience working on a diverse team and with diverse constituencies.
Excellent interpersonal and communication skills, including the ability to work as part of a team.
Flexibility in an ever-changing service delivery landscape.
Ability to work independently and collaboratively in a fast-paced and complex work environment.
Ability to establish and maintain supportive, professional relationships with UWCM staff and volunteers.
Ability to effectively represent UWCM in the community and develop contacts with civic organizations, non-profit and governmental agencies.
Ability to maintain connections and network within the community to form and maintain effective partnerships.
Ability to present a professional and positive image as a representative of UWCM at external events.
Cultural competence.

Nice To Haves

Bilingual English/Spanish
Crisis intervention skills

Responsibilities

Provide skilled information and referral services in response to requests for help, primarily by phone.
Interview callers and assess service needs using the principles of active listening.
Use the computer to identify appropriate resources and provide information on eligibility requirements and availability of services.
Assist clients with problem solving.
Recognize and respond appropriately to persons in crisis.
Maintain accurate records on each contact with client.
Provide education and training on the information and referral process, community resources, community needs and human service issues to United Way staff, community groups, government agencies, and other organizations.
Make presentations on 211 Maryland United Way Helpline at United Way of Central Maryland’s products and services at community and business events.
Conduct 211 call listening sessions for key stakeholders.
Participate on select committees as assigned to provide expert information on the health and human service system and community issues.
Support campaign through public speaking as needed.
Conduct follow-up on callers per 211 MD at United Way of Central Maryland’s policy.
Engage in special campaigns that are relevant and consistently changing in the way that we work.
Perform other duties as assigned.