Community Resource Specialist

The United Way of Central Maryland•Baltimore, MD

About The Position

The Community Resource Specialist will skillfully and compassionately connect Marylanders with health and human service assistance to link persons seeking help to available community resources. This position will also provide public education on health and human service issues, community resources and the services of 211 Maryland United Way Helpline.

Requirements

BA in social work, counseling, or other human services field with 1+ years’ experience. Could be substituted with 5+ years’ experience.
Must work to obtain Inform USA certification within two years of hire.
Strong written and oral communication.
Flexible and ability to work remotely and in-person with little supervision.
Is enthusiastic and has a positive attitude toward helping others
Experience working on a diverse team, and with diverse constituencies.
Maintains excellent interpersonal and communication skills, including the ability to work as part of a team
Flexibility in an ever-changing service delivery landscape.
Ability to work independently and collaboratively in a fast-paced and complex work environment.
Establishes and maintains supportive, professional relationships with UWCM staff and volunteers; effectively represents UWCM in the community; develops contacts in the community with civic organizations, non-profit and governmental agencies
Maintains connections and network within the community to form and maintain effective partnerships in the community
Presents a professional and positive image as a representative of UWCM at external events
Displays cultural competence

Nice To Haves

Preferred experience includes: Bilingual English/Spanish and crisis intervention skills.

Responsibilities

Provide skilled information and referral services in response to requests for help, primarily by phone.
Interview callers and assess service needs using the principles of active listening.
Use the computer to identify appropriate resources and provide information on eligibility requirements and availability of services.
Assist clients with problem solving.
Recognize and respond appropriately to persons in crisis.
Maintain accurate records on each contact with client.
Provide education and training on the information and referral process, community resources, community needs and human service issues to United Way staff, community groups, government agencies, and other organizations.
Make presentations on 211 Maryland United Way Helpline at United Way of Central Maryland’s products and services at community and business events.
Conduct 211 call listening sessions for key stakeholders.
Participate on select committees as assigned to provide expert information on the health and human service system and community issues.
Support campaign through public speaking as needed.
Conduct follow-up on callers per 211 MD at United Way of Central Maryland’s policy.
Engage in special campaigns that are relevant and consistently changing in the way that we work.
Perform other duties as assigned.