Community Resource Coordinator

United Way Worldwide • Union, SC

9d • $40,000 - $45,000 • Onsite

About The Position

The Community Resource Coordinator (CRC) will serve families in Union County across the economic stability spectrum of need, increasing opportunities for low- to moderate-income families to obtain assistance in and support for (1) meeting critical needs; (2) overcoming barriers to self-sufficiency; and (3) creating a pathway to financial stability. The CRC will be responsible for conducting care coordination, which includes determining a client's placement on the economic stability spectrum and assisting in developing self-motivated and sustainable plans for moving forward on the path to self-sufficiency. The CRC will complete training in the areas of trauma-informed case management, motivational interviewing, mental health first aid, financial coaching, the financial stability readiness tool, Charity Tracker, the Benefit Bank, VITA, and other care coordination tools and techniques.

Requirements

• Bachelor's degree from an accredited college or university required, preferably in human services, administration, social work or some related field;
• At least 2 years' experience in program coordination;
• Ability to obtain volunteer tax preparer certification;
• Strong ability to effectively communicate both verbally and in written format.
• Strong interpersonal skills with the ability to work independently or with others as a team.
• Ability to develop strong professional working relationships and collaborate with both internal and external partners.
• Ability to persuade or influence others in favor of a service, point of view, or course of action.
• Strong ethical standards, reliability, accountability, professional excellence, positive attitude, and confidentiality.
• Maintain a high level of integrity for self and others.
• Demonstrated excellent customer service skills.
• Excellent attention to detail and sense of urgency, ability to prioritize with an emphasis on quality and accuracy of work.
• Ability to multi-task, prioritize, and deal with interruptions while meeting timely deadlines.
• Ability to change course of action due to shifts in work demands.
• Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks.
• Demonstrated ability to understand concepts, practices, and procedures with ability to use in varied situations.
• Demonstrated ability to present information to diverse audiences.
• Demonstrated ability to contribute to important strategy, operational and business decisions that affect departments.
• Demonstrated ability to develop solutions using creativity, resourcefulness, innovation, negotiation, and diplomacy.
• Ability to read and interpret documents such as federal and state laws, legal documents, safety rules, operating and procedure manuals.
• Demonstrated ability to build relationships, negotiate, motivate, and persuade others.
• Demonstrated ability to analyze situations, develop solutions using creativity, resourcefulness, innovation, negotiation, and diplomacy.
• Demonstrated ability to adapt and persevere.
• Demonstrated ability to exhibit extreme integrity and confidentiality.
• Demonstrated strong organizational skills and attention to detail.
• Regular and sustained attendance is required.
• Must have valid driver's license and access to transportation throughout the workday.

Nice To Haves

• At least 2 years of case management, coaching, or mentoring not required, but preferred

Responsibilities

• Perform case management duties, including client intake interviews, referrals, and follow-ups using the Readiness Tool and other care coordination tools;
• Become a trained SC Thrive Benefit Bank Counselor and complete client benefit applications;
• Learn to successfully navigate and utilize Charity Tracker and maintain client case files, including outcomes, assistance, and referrals;
• Complete IRS VITA training at the advanced level and complete and file client taxes as needed during tax season;
• Aid in the supervision of VITA sites as needed.
• Maintain client confidentiality at all times;
• Successfully track, manage, and report goal attainment in Charity Tracker.
• Initiate collaborative opportunities that grow partnerships related to basic needs and financial stability services;
• Attend personal development and leadership seminars as requested, as well as workshops, staff meetings, webinars, conferences, training refresher courses and meetings;
• Maintain integrity and keep all sensitive information confidential.
• Must be able to work a flexible schedule with the possibility of some early morning and evenings.
• Other duties as assigned.

Benefits

• Insurance: We offer medical, dental, and vision insurance. Employee-only dental and vision coverage, as well as supplemental life/AD&D insurance, short-term disability insurance, long-term disability insurance, and two employee assistance programs, are provided at no cost.
• Retirement: 401k with 3% safe harbor contribution and up to 2% discretionary employer match.
• Time away from work: 13 annual holidays, paid annual vacation time accrued based on tenure, paid annual sick leave, up to 4 weeks of paid family care leave and 4 additional weeks of unpaid family care leave.
• Earned Wage Access: We partner with ZayZoon, an employee benefit that gives you instant access to your wages ahead of payday.
• Flexible work environment
• Supportive and caring team
• Opportunity to make a difference in our community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees