Community Resource Coordinator III

Centene Corporation • IL

88d • $20 - $34

About The Position

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. These hybrid-remote roles are work-from-home with 80% local community travel near the following areas in Cook County, IL near Chicago, IL. Preference will be given to applicants who are bilingual in Spanish and English (position 2 only) and have experience in the following areas: home visits, community events, social services.

Requirements

• Requires a High School diploma or GED.
• Requires 2 - 4 years of related experience.

Nice To Haves

• Bilingual in Spanish and English (position 2 only).
• Experience in home visits, community events, social services.

Responsibilities

• Works with care management team on community resource connection activities including connecting members to community resources to support their care management journey and provide necessary care resources in a cost-effective manner.
• Provides members with known community resources and works with the care team to identify member community support and provide health education as appropriate.
• Provides ongoing support to members to connect them to known community and care resources in a cost-effective manner.
• Supports the coordination of community outreach resources available to members and promotes awareness of care/services.
• Serves as experienced support for members on community and care resource inquiries and opportunities available to members.
• Utilizes in-depth knowledge of community resource connection activities and resource opportunities.
• Supports member related correspondence and educational materials to assist in the facilitation of a successful community connection.
• Works with care management team on escalating community resource requests and inquiries to management and identifying member community support.
• Documents and maintains community resources to ensure standards of practice and policies are in accordance with health plan requirements.
• Provides support to the clinical team of nurses and social workers with activities including, but not limited to outreach, community education, evidence-based guidance, and member support.
• Conduct non-clinical general health assessments in order to refer members to appropriate services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization.
• Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate services, resolve concerns on member’s behalf, and gather information for medical providers in staff working within our organization.
• Conduct telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach.
• May make visits to individual homes and/or community organizations.
• Working Knowledge of Social Determinants of Health (SDOH) barriers.
• Performs other duties as assigned.
• Complies with all policies and standards.

Benefits

• Competitive pay.
• Health insurance.
• 401K and stock purchase plans.
• Tuition reimbursement.
• Paid time off plus holidays.
• Flexible approach to work with remote, hybrid, field or office work schedules.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees