Community Resource Coordinator III

Centene

91d • $20 - $34 • Remote

About The Position

The Community Resource Coordinator III works with the care management team on community resource connection activities, connecting members to community resources to support their care management journey and provide necessary care resources in a cost-effective manner. The role involves providing members with known community resources, working with the care team to identify member community support, and providing health education as appropriate. The coordinator supports the coordination of community outreach resources available to members and promotes awareness of care/services. They serve as experienced support for members on community and care resource inquiries and opportunities available to them. The position requires documentation and maintenance of community resources to ensure standards of practice and policies are in accordance with health plan requirements. The coordinator also conducts non-clinical general health assessments and non-medical assessments to refer members to appropriate services, resolve concerns, and gather information for medical providers. The role may involve telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach, including home visits and visits to community organizations. Knowledge of Social Determinants of Health (SDOH) barriers is essential.

Requirements

• High School diploma or GED.
• 2 - 4 years of related experience.

Nice To Haves

• Bilingual in Spanish and English.
• Experience in home visits, community events, and social services.

Responsibilities

• Connect members to community resources to support their care management journey.
• Provide ongoing support to members to connect them to known community and care resources.
• Support the coordination of community outreach resources available to members.
• Serve as experienced support for members on community and care resource inquiries.
• Utilize in-depth knowledge of community resource connection activities.
• Document and maintain community resources to ensure compliance with health plan requirements.
• Support the clinical team with outreach, community education, and member support.
• Conduct non-clinical general health assessments.
• Conduct non-medical assessments such as home safety and community resource assessments.
• Perform telephonic and/or in-person outreach to locate hard-to-reach individuals and families.

Benefits

• Competitive pay.
• Health insurance.
• 401K and stock purchase plans.
• Tuition reimbursement.
• Paid time off plus holidays.
• Flexible work schedules including remote, hybrid, field, or office work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED