Community Resource Coordinator I - Patient Access - Days

Wellspan Health • York, PA

111d

About The Position

The position plays a pivotal role in ensuring the continuity of care for patients while serving as a key resource to local communities. The individual will facilitate access to services and resources, working closely with patients, healthcare providers, and community organizations. Utilizing exceptional customer service skills, the role addresses the diverse needs of patients, advocating for their well-being and supporting their health journey. The representative will embody the values of WellSpan Health in a professional, compassionate, and positive manner, fostering strong relationships with community partners and enhancing the overall healthcare experience for individuals and families.

Requirements

• High School Diploma or GED required.
• Less than 1 year of work experience required.
• 3 - 6 months of customer service experience preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage a high volume of incoming phone calls in a fast-paced environment, ensuring timely and professional responses to inquiries, requests, and concerns.
• Provide accurate information, addressing patient needs, and directing calls to the appropriate department or resource.
• Proactively place outbound calls as needed to follow up with patients, community partners, or healthcare providers, ensuring continuity of care and effective coordination of services.
• Maintain a calm and empathetic demeanor during all interactions, while prioritizing tasks to ensure all calls are handled promptly and effectively.
• Collaborate with referring providers, physician offices, and other departments to facilitate the accurate and timely processing of referrals, orders, and necessary documentation for scheduled services.
• Accurately collect, enter, and maintain patient demographic, medical, and insurance information in the Electronic Health Record (EHR) system, ensuring all data is current and compliant with privacy regulations.
• Regularly communicate with physicians, healthcare teams, and other departments to ensure the proper flow of information related to patient referrals, orders, and scheduling.
• Communicate essential information to patients about their appointments, including preparation guidelines, arrival times, location details, and any specific instructions related to the type of service being provided.
• Use the Electronic Health Record (EHR) system to track referrals, orders, and scheduling details, maintaining accurate patient records and communicating securely within the system.
• Collaborate with medical providers to ensure that all necessary services are scheduled and coordinated in a way that supports ongoing care for patients.
• Promptly escalate urgent issues or discrepancies regarding patient care or service delivery to the appropriate clinical or administrative team for resolution.
• Coordinate and schedule initial primary care appointments for patients, ensuring a seamless process from intake to appointment confirmation.
• Communicate effectively with both patients and providers to optimize scheduling efficiency while maintaining a focus on patient care and satisfaction.
• Utilize appropriate resources to provide accurate and timely general information to callers, ensuring a seamless experience for patients and other stakeholders.
• Demonstrate a comprehensive understanding of insurance processes and accurately enter insurance information into the Electronic Health Record (Epic) system.
• Utilize the secure messaging function to effectively communicate with patients and/or internal departments, ensuring confidentiality and compliance with privacy regulations.

Benefits

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing programs
• Caregiver support via Wellthy
• Childcare referral service via Wellthy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED