Community Resource Advocate- Bilingual Preferred

NORTHSHORE HEALTH CENTERS • Hammond, IN

23h

About The Position

The Community Resource Advocate is a core member of the care team, including the patient’s medical provider and the larger primary care team. They are frontline public health workers who understand the community they serve. The Community Resource Advocate is a link between health and social services and the community to facilitate access to services and to improve the quality of their health. The Community Resource Advocate helps increase health knowledge in the community through outreach, community education, informal counseling, and social support.

Requirements

• Must be at least 18 years of age
• Must have reliable transportation
• High School diploma or equivalent
• Ability to analyze situations and solve problems at strategic and tactical levels
• Excellent interpersonal and customer service skills
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
• Practiced at organization and planning
• Employ Critical thinking and problem solving
• Maintains composure and operates with emotional intelligence
• Ethical reasoning and decision-making
• Strong attention to detail
• Receptive and responsive to feedback
• Excellent verbal and written communication skills
• Time management, prioritization, and sense of urgency
• Proficient with Microsoft Office Suite or related software

Nice To Haves

• Two years of experience working within a healthcare setting.
• 1-2 years of experience working in a community and/or family support role
• Bilingual Preferred

Responsibilities

• Help patients identify social determinants of health that affect their overall health and develop health and social management plans and goals
• Assist patients with setting and addressing SMART goals
• Outreach to and assist patients in overcoming barriers to obtaining needed medical care and/or social services
• Build and maintain relationships with services in the community and establish a presence in newer communities
• Assist with conducting preventative screenings in the community
• Host outreach events at designated locations and in the community
• Understand and retain knowledge regarding community health care resources related to chronic disease, mental health, substance abuse, and other basic care needs
• Arrange for services on behalf of the patient, such as helping them arrange transportation and make medical appointments
• Complete outreach and follow-up phone calls to patients

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED