Community Representative

Brookfield Residential Properties•San Marcos, TX

35d•Onsite

About The Position

Overview: Kissing Tree, a master-planned 55+ active adult community in San Marcos, TX, is looking for an enthusiastic part-time Community Representative to join our team. The part-time Community Representative will play a key customer-facing role, onsite within the Kissing Tree Welcome Center, ensuring every visitor-whether a prospective buyer, homeowner, realtor or vendor, receives a warm, engaging, and memorable experience. This onsite position supports the Marketing Manager in executing initiatives related to Customer Experience, Realtor Relations, and the daily operations of the Welcome Center. The position will share the vision and story of our expanding new home active adult community to customers visiting our welcome center.

Requirements

Position is part-time and most shifts will be on WEEKENDS (Sat from 9:30-6p and/or Sun from 9:30-6p).
Ability to work weekends plus some weekdays and holidays (when needed) for an average of 20 - 25 hrs/week.
Warm and welcoming, good energy level, and excellent customer service skills.
Superior oral and written communication skills are necessary.
Detail oriented person with the ability to easily multi-task and work independently.
Working knowledge of Windows, Microsoft Office Suite, Internet-based applications, and CRM experience helpful, as is the ability to learn new software.
College degree (or equivalent work experience).
1-2 years' customer service experience in high-end resort, real estate or retail environment delivering exceptional customer service.

Nice To Haves

Marketing/Sales background is a plus.

Responsibilities

Guide the Welcome Center guest experience in person, to ensure the consumers' wants and needs are met or exceeded.
Effectively register guests and capture guest information.
Assist in checking website content weekly to ensure all content on KissingTree.com is accurate and current, including community events, blogs, photography, community and area information, builder information, website links, etc.
Open, maintain and close the Welcome Center according to procedure.
Understand and support the execution of community brand at all touch points-the Welcome Center, at model homes, at amenities and throughout the community.
Assist the marketing team with Builder Relations, to include basic communications, meetings and events.
Perform administrative functions such as preparing special projects, presentations, emails and assisting the Marketing Manager.
Place supply orders and maintain an inventory of supplies and gifts.
Assist and participate in on and offsite community events, grand openings, and other special promotions as needed. Responsibilities may include, but are not limited to: helping with vendor organization, ordering and preparing give-away items, overseeing guest registration, taking photographs, cleanup, etc.
Support the real estate agent outreach program by contacting agents to inform them about Kissing Tree and our agent program. Assist and participate in agent events when needed on and off site.