Community Relations Representative ($21.35 - $25.43)

Namz Group • San Diego, CA

131d • $21 - $25

About The Position

The Community Relations Representative assists the Community Manager and Assistant Manager with on-site operations of a single community, multiple communities, or neighborhood. This role serves as the first point of contact for resident interactions on-site and assists with all inquiries including resident requests, move-in/outs, transfers, renewals, evictions, and other resident-related items. Representatives responsible for multiple communities will handle an increased level of complexity with individual and consolidated operations of varying locations and product types.

Requirements

• High School Diploma or equivalent work experience.
• One year experience in customer service environment preferred.
• Excellent customer service skills and a desire to help people.
• General business acumen with the ability to handle basic accounting principles and concepts.
• Excellent written and oral communication and interpersonal skills.
• Ability to drive a motor vehicle or golf cart may be required.
• Valid California driver's license; Maintain continuous vehicle liability insurance as required by state law.
• Ability to handle frequent standing, sitting, walking, stooping, bending, climbing stairs and lifting objects of up to 20 pounds.
• In-town travel may be required.
• Ability to work on weekends, holidays and evenings.
• Regular, consistent and timely attendance.
• Proficient computer skills and with software such as Google Calendar, Sheets, and Docs.

Responsibilities

• Creates a well-organized, customer service-focused culture for residents, prospects, vendors, and employees.
• Ensures that resident and corporate requests and concerns are promptly responded to and resolved.
• Takes a proactive approach for all key customer touch points.
• Assists in the training, onboarding, and development of new team members.
• Contributes to a culture of excellence, good time management practices, and continuous learning.
• Embraces and promotes new technology; finds efficiencies by maximizing its utilization.
• Positively contributes to the financial performance of the operating unit.
• Supports the team to meet key metrics for the operating unit.
• Monitors and communicates key Notice to Vacate findings and follow up on customer satisfaction surveys and social media posts as needed.
• Assists with daily operations of the operating unit's resident services office.
• Timely and appropriately documents and communicates important operating unit information to management.
• Walks all communities in the operating unit and works with the team to ensure that the condition and quality meet Irvine Company standards at all times.
• Performs other duties as assigned.

Benefits

• Paid time off
• Matching 401(k)
• Health benefits

What This Job Offers

• Job Type: Full-time
• Industry: Food Services and Drinking Places
• Education Level: High school or GED