COMMUNITY RELATIONS OFFICER (RAIL SAFETY EDUCATION PROGRAMS)

Los Angeles County Metropolitan Transportation Authority•Los Angeles, CA

48d

About The Position

Serves as Metro's liaison to the public, elected officials, and private entities; communicates the benefits of new transportation projects; and keeps the community informed of construction impact and Metro transit services, systems, programs, and projects. This position supports the promotion of rail safety education and helps deliver educational programs to K-12 students and older adults across Los Angeles County. As a Community Relations Officer assisting the A, E, and K Lines, you will play a key supporting role in community outreach-helping to coordinate events, share safety information, and strengthen connections with communities along the light rail system.

Requirements

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:
Bachelor's Degree in Communications, Political Science, Public Policy, Public Administration, Business, or a related field
One year of relevant experience performing community relations work
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Knowledge of Community relations theories, principles and practices
Knowledge of Structure, functioning and protocol of local government, public agencies, and community groups
Knowledge of Applicable local, state and federal laws
Knowledge of Protocol of communicating with and for public agencies
Knowledge of Group dynamics and community organizing techniques
Knowledge of Theories, principles and practices of governmental accounting, business finance, and recordkeeping
Knowledge of Financial, analytical and statistical research techniques, methods, and procedures
Knowledge of Report presentation methods
Knowledge of Social media applications
Knowledge of Applicable business software applications
Skill in Representing Metro before the public and delivering presentations to community stakeholders
Skill in Coordinating and facilitating community meetings and events
Skill in Establishing and implementing policies
Skill in Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes
Skill in Exercising sound judgement and creativity in decision making
Skill in Communicating effectively orally and in writing
Skill in Interacting professionally with various levels and departments of Metro employees and outside representatives
Ability to Design, implement, and manage public or community programs to promote Metro's services and programs
Ability to Coordinate multiple projects and meet tight time constraints and deadlines
Ability to Prepare clear, comprehensive reports and responses to transportation concerns
Ability to Determine strategies to achieve goals
Ability to Understand, interpret, and apply relevant policies, laws, regulations, and contracts
Ability to Read, write, speak, and understand English

Nice To Haves

Experience engaging and building relationships with diverse community groups, developing, and executing strategic communication and outreach plans across digital, print, and in-person channels for a public or government agency
Experience delivering presentations to K-12 students and diverse community stakeholders while implementing community-focused activities and engaging diverse audiences to gather meaningful feedback, build support, and advance shared outcomes
Experience supporting, coordinating, and representing a team at local community events through informational tabling and public engagement

Responsibilities

Plans and implements publicity efforts, strategies, and outreach programs to promote local government and community support for participation in Metro services and projects
Plans, coordinates, negotiates, and facilitates community meetings, press conferences, and special media events to promote the Service Sector and Metro's projects, programs, initiatives and milestones
Represents Metro before public officials; private entities; professional, civic, and governmental groups; career fairs; community and special events; and task forces
Updates project webpage and digital assets, and analyzes web metrics
Photographs public events and meetings
Researches incidents, complaints, and concerns; and interfaces with management at all levels of the organization to resolve issues
Provides verbal or written responses to transportation concerns and inquiries from internal and external customers
Recommends strategies to promote Metro's strategic goal and objectives
Maintains records and prepares routine and special reports and correspondence
Performs administrative duties, such as coordinating the hotline and project e-mails; coordinating meeting logistics; resolving issues; setting up and confirming participation at meetings and events; screening, responding to, or forwarding telephone calls; reviewing incoming mail and electronic communications; and setting up meetings on behalf of the General Manager, including notifying and confirming participants, locating and reserving sites, setting up room, and preparing and providing support materials
Keeps up to date on current and proposed activities and programs, and applicable regulations by attending Board, council, or community meetings
Promotes Metro's projects, programs and initiatives by disseminating public information, assisting in or attending special events, and interacting with community stakeholders
Organizes and conducts site visits and tours of Metro facilities
Carries out construction impact programs in relation to transit corridor projects
Coordinates field efforts related to marketing campaigns used to mitigate construction impacts
Keeps the community and elected officials informed of construction project impacts Conducts safety education outreach program for rail before and during construction
May prepare reports, newsletter, correspondence, and talking materials as requested by management or public officials
May be required to perform other related job duties