Community Relations Manager

Intermountain Health • Dayton, OH

1d • $51 - $79 • Onsite

About The Position

As part of the Marketing and Communications (MarCom) team, this position reports to the Director of Marketing and Communications (MAC). The Communications Manager II: Community Relationships Manager is a strategic, externally-facing relationship leader who strengthens Intermountain Health’s reputation and mission by cultivating trusted partnerships across civic, nonprofit, business, and government communities. The role is most effective when filled by an individual who brings established relationships and credibility in the communities Intermountain serves and who can gather real-time community intelligence, identify emerging issues, and help leaders respond with clarity and alignment. Working closely with MarCom colleagues and key stakeholders (including Community Health, Government Affairs, hospital and clinic administrators, system, market, and regional leaders, SelectHealth, and other departments), the incumbent designs and executes community engagement strategies, especially community rounding, so Intermountain is consistently present, informed, and responsive to community needs, concerns, and opportunities. Role emphasis: This position is intended to be out in the community, building relationships, coaching leaders, and surfacing actionable insights, rather than primarily focused on internal documentation/production. Requires frequent in-person community engagement and attendance at meetings/events, which may include early mornings, evenings, and occasional weekends. Job Description Scope This position supports system-wide community relationships and engagement for assigned markets and functions and is not confined to a single Intermountain facility, business, or service line. The incumbent works collaboratively with colleagues to help Intermountain achieve brand objectives and advance Mission, Vision, and Values through durable community trust and strong stakeholder partnerships.

Requirements

• 2 years in customer service, sales or marketing experience
• 2 – 5 years of managerial experience
• 2 years in community programs or event management experience

Nice To Haves

• Bachelor’s Degree

Responsibilities

• Community Relationship Strategy & Execution (Primary) Leads the strategy and coordination of community rounding across assigned hospitals/markets, including maintaining and improving community rounding lists, enabling leaders to round effectively, and ensuring the organization stays closely connected to community sentiment and needs. Coaches and supports hospital/market leaders and MarCom partners to turn community engagement into action, escalating issues early, strengthening trust, and reinforcing consistent Intermountain positioning. Maintains a strong external presence through consistent attendance and participation in key civic and community forums (e.g., associations, committee boards, clubs, chambers, convenings, etc.) aligned with Intermountain priorities. Maintains a strong in-person presence in the community through regular stakeholder meetings and events, including occasional non-standard hours.
• Government & Public Affairs Partnership (High-Impact) Partners closely with Government Affairs and regional leaders to support relationship continuity with elected and appointed officials and other public-sector stakeholders, particularly when organizational context increases the importance of local relationship strength and credibility. Demonstrates cultural fluency and situational awareness in sensitive geographies/markets where relationships and trust require specific local understanding and cannot be rapidly “built from scratch.”
• Executive & Board Engagement Enablement In partnership with colleagues, coordinates Intermountain participation in local nonprofit boards and community leadership structures, including tracking and enabling leader involvement (e.g., board assignments and engagement expectations). Coordinates with regional leadership on leadership rounding assignments and ensures leaders understand their assignments and stakeholder expectations.
• Event & Executive Coordination (Selective, High-Value) Supports high-visibility community engagement moments, such as grand openings, ribbon cuttings, VIP tours, and community functions, by coordinating stakeholder participation, executive engagement needs, and cross-team alignment (especially when the event is designed to strengthen community relationships). Brings demonstrated experience planning and executing events (not merely attending them) and can operate confidently in environments involving executives and community leaders. Role boundary: Ownership of certain region-wide planning artifacts (e.g., the capital/MarCom funding planning document) should be housed with regional/market directors who are closest to day-to-day operational execution; this role should partner and provide community-facing inputs rather than serve as the primary owner.
• Measurement, Reporting, and Performance Visibility Maintains community rounding tracking and monthly reporting routines, including performance board updates, dashboard monitoring, and data hygiene to keep leaders informed and rounding goals on track. Coordinates use of related tools and data sources (e.g., dashboards used to track perceptions and participation) and supports MarCom/hospital partners in consistent reporting. Standardizes and continuously improves community rounding reporting products and templates to increase clarity and usefulness for leaders and partners. Leads, supports, and consults with leaders to audit, update, and maintain community rounding records and plans
• Program Development & Cross-Team Enablement Where assigned, helps advance community-facing reputation programs (e.g., supporting leader/provider visibility initiatives such as a Speakers Bureau concept) and brings programs to operational maturity. Works collaboratively with MarCom leads and stakeholders across regions/markets to build alignment, simplify workflows, and reinforce consistent relationship practices.
• Professionalism, Judgment, and Confidentiality Maintains high professionalism and confidentiality, including the ability to handle sensitive stakeholder context appropriately. Operates as a trusted partner for senior leaders, anticipating emerging issues and preparing leaders with context and recommended responses.
• Working Style / Operating Rhythm Works independently and collaboratively to prioritize and drive multiple projects with strong deadline discipline, organization, and stakeholder responsiveness.

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
• Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees