Community Relations Manager I

Astound Broadband • Washington, DC

3d • $65,000 - $75,000

About The Position

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the Community Relations Manager I: Location: Could be based out of Lehigh Valley, PA, New York, NY, or Washington, DC A Community Relations Manager acts as a workplace liaison, mediating between community properties, management, and employees to ensure contract compliance, rapport, resolving escalations and grievances, and fostering positive communication. They are essential for maintaining a cooperative, informed, and productive work environment by conducting correspondence, investigations, delivering training, and ensuring policy adherence. Astound ambassador to the multifamily community and advocates for the multifamily community with internal stakeholders Negotiate renewal of 40 units & under contracts to maximize retention of current bulk base while maintaining margins As a key member of the multifamily team, provide insight into bulk community in the renewal cycle Facilitate swift resolution to any issues that may arise at the multifamily community Address any community-wide service problems and escalated resident issues Consistently communicate pertinent information to the property manager Maintain an ongoing relationship to foster a partnering atmosphere Conduct face-to-face or virtual visits of the entire property portfolio Review quarterly building scorecards with assigned portfolio Coordinate with property management all on-boarding and renewal events at the property Work to close any gaps in service perceptions between Astound and the property Utilize promotional campaigns, onsite activities and internal resources to achieve established goals Provide training on all new and existing products and solutions Other duties as assigned

Requirements

• 2-5 years' experience as a liaison between company and clients preferred
• A high level of professionalism and customer service focus are critical
• Excellent verbal and written communication skills, ability to multi-task, pay strong attention to detail and thorough follow-up skills are required
• Identify the appropriate internal resources to resolve building related issues
• Heavily involved with internal cross-functional teams
• High school diploma or equivalent

Responsibilities

• Astound ambassador to the multifamily community and advocates for the multifamily community with internal stakeholders
• Negotiate renewal of 40 units & under contracts to maximize retention of current bulk base while maintaining margins
• As a key member of the multifamily team, provide insight into bulk community in the renewal cycle
• Facilitate swift resolution to any issues that may arise at the multifamily community
• Address any community-wide service problems and escalated resident issues
• Consistently communicate pertinent information to the property manager
• Maintain an ongoing relationship to foster a partnering atmosphere
• Conduct face-to-face or virtual visits of the entire property portfolio
• Review quarterly building scorecards with assigned portfolio
• Coordinate with property management all on-boarding and renewal events at the property
• Work to close any gaps in service perceptions between Astound and the property
• Utilize promotional campaigns, onsite activities and internal resources to achieve established goals
• Provide training on all new and existing products and solutions
• Other duties as assigned

Benefits

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED