Community Programs Manager

The Center•New York, NY

7d•$65,000 - $75,000•Hybrid

About The Position

The Community Programs Manager oversees the coordination, quality, and evolution of Social Support Groups and related community programming. This role ensures high-quality facilitation, strong participant engagement, and meaningful connection to Center Support services and broader Center programming. The Manager will support the transition of social groups from primarily drop-in models toward more structured program cycles with seasonal enrollment periods. The Manager maintains a visible, relational presence within programming, supervises facilitators and intake staff, and oversees program operations including data tracking, reporting, and grant compliance.

Requirements

Bachelor’s degree or equivalent transferable lived, education, and/or professional experience.
Three (3) to five (5) years of experience and success in the provision of case management, social groups, community, and/or social services support.
Bilingual or multilingual required. Spanish language proficiency is strongly preferred. Additional language skills are a plus.
Previous experience in group facilitation in, but not limited to, social support groups, group work experience with the TGNC community, wellbeing groups, gender-expansive groups, immigration-related groups, grief, living with HIV, and disability+ community groups.
Strong, demonstrated experience and skills in program development, project management, event production, volunteer/staff supervision, community organizing, and outreach.
Familiarity with trauma-informed and survivor-centered, and frameworks is preferred.
Previous work experience delivering services from a trauma-informed perspective and working with individuals that have experience working with survivors of crimes and their families, including survivors of intimate partner violence, hate crimes and violent crimes.
Experience leading teams through a supportive and collaborative approach.
Excellent interpersonal skills and ability to work with a wide range of work styles and cultural backgrounds.
Excellent written and verbal communication skills.
A flexible, creative, and assertive self-starter is a must.
Knowledge, understanding and experience working with LGBTQ+, TGNC, POC, and Immigrant populations, including knowledge of the spectrum of gender identity, transgender issues, immigration, and POC issues.
Understanding of, and commitment to, undoing structural and institutional racism and bias and the spectrum of gender identity and bias. Consideration of the impacts and outcomes in decision-making processes and on underserved and historically oppressed communities.
A strong commitment to social justice and the mission of The Lesbian, Gay, Bisexual and Transgender Community Center.

Nice To Haves

Familiarity with trauma-informed and survivor-centered, and frameworks is preferred.
Bilingual or multilingual required. Spanish language proficiency is strongly preferred. Additional language skills are a plus.

Responsibilities

Co-design and implement structured social and support groups, including the development of defined program cycles with seasonal enrollment periods.
Coordinate recruitment, registration, and orientation processes for program cycles.
Develop program timelines, participant engagement strategies, and culminating or solidarity events that strengthen community identity and retention.
Oversee Keys to Success programming as a structured community-building initiative in collaboration with Center staff and programs.
Ensure programming reflects trauma-informed, culturally responsive, and TGNC-centered practices.
Maintain regular in-person presence during group hours, including evenings, to support facilitators and build rapport with participants.
Observe facilitation sessions to ensure alignment with program goals, group norms, and organizational mission.
Cultivate a welcoming, inclusive program culture and serve as an accessible leadership presence for participants.
Monitor participation and retention trends to inform program improvements.
Recruit, train, and supervise approximately up to 15 part-time group facilitators.
Provide supervision and guidance to the Intake Coordinator.
Provide task supervision and mentorship to interns and master’s-level social work students.
Lead the team through a supportive, collaborative, and accountability-driven approach.
Conduct initial program placement assessments and facilitate warm referrals to Center Support services including case management, insurance navigation, HIV & Sexual Health Services, mental health counseling, substance use treatment, and other internal and external partners as appropriate.
Work closely with the Information & Referral team to ensure smooth intake and program assignment processes.
Ensure that social groups function as a strong entry point into broader Center services.
Oversee program data collection, tracking, and reporting for federal, state, and local funding sources.
Support grant compliance, reporting requirements, and budget monitoring in collaboration with the Director of Adult Services.
Coordinate seasonal enrollment processes, including supervision of temporary or intern support as needed.
Other duties as assigned.