Community Program Manager II (Intensive Case Management)

Cascadia Health•Portland, OR

17d•$86,166 - $92,322

About The Position

The Program Manager II works as part of an interdisciplinary team and is responsible for ensuring that program activities are administered effectively and in accordance with regulatory requirements. This position is responsible for providing clinical oversight, support, and professional development for assigned staff. This position must understand, appreciate, and respect the individuals within our Cascadia community. As such, it is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches, and helps create a work environment of safety and acceptance.

Requirements

Master’s Degree in a behavioral science field from an accredited college or university.
Must demonstrate the competencies as outlined in the Oregon Administrative Rule’s (OAR) to become credentialed as a Qualified Mental Health Professional (QMHP).
Minimum five years of experience in community mental health or related field.
3 years clinical experience providing community behavioral health services AND a minimum of 2 years staff supervisory experience
Understand the unique clinical needs of individuals served.
Understand the recovery model, motivational interviewing, illness management and recovery, evidence-based practices, and strength-based philosophies and strategies.
Understand and align with harm reduction philosophies and trauma informed care.
Expert level written and verbal communication skills
Demonstrated proactive approaches to collaboration and problem-solving to meet deadlines
Operate computer hardware and software at a level needed to effectively perform job functions.
Highly resourceful team-player, with the ability to also be extremely effective independently.
Employee must possess a valid driver’s license, three-year driving history; clean driving record, ability to pass Driver Motor Vehicle (DMV) check and complete the Cascadia online Defensive Driving course.
All client-facing positions must have the ability to perform Basic Life Support (BLS) and properly use AED equipment. BLS certification training will be provided within the first 60 days of hire. Certification must remain current.

Responsibilities

Manage the day-to-day operations of assigned clinical program – including client care, quality improvement and service delivery.
In collaboration with leadership, set annual goals and objectives aligned with integrated treatment and the mission.
With support from Quality Management and Cascadia’s compliance department, investigate and resolve client complaints
Assist with the development of an operating budget to support the programs goals and objectives.
Monitor expenditures monthly and control costs; justify significant budget variances.
Attend both internal and external meetings to problem-solve, advocate for programs, and maintain positive working relationships with employees and stakeholders.
Oversee and leverage clinical data to monitor performance and assist in decision making.
Serve as a liaison between departments, facilitating collaboration among interdisciplinary teams, and communicating with stakeholders.
Assess progress toward achieving goals and objectives and revise plans, systems, policies, and procedures to assure success.
Provide input into the development of policies, procedures, and systems in support of program goals.
Comply with laws, regulations, policies, and procedures under which the program and company operates.
Comply with and manage relevant Contracts, Memorandum of Understanding (MOU), and Grants.
Assist in crisis situations as appropriate; follow protocols and procedures in coordination with the treatment team.
Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.
Maintain accurate and up-to-date documentation that ensures compliance with all agency policies and procedures and local, state, and federal regulations, and billing requirements.
Adhere to mandatory abuse reporting laws and HIPAA requirements.
Understand safety regulations and evacuation procedures; participate in regular safety drills in compliance with program policies and procedures.
Complete assigned employee training in compliance with program and company requirements.
Provide guidance, support, and training to other staff in alignment with company mission and values.
Participate in all scheduled staff meetings, supervision sessions, and other departmental and company meetings.
Provide regular supervision, coaching, and annual training oversight for direct reports.
In collaboration with program leadership, determine staffing requirements, recruit, hire, and train staff in a manner that encourages and maintains Cascadia’s Values.
Establish work plans and priorities for staff members, assess the progress of staff members.
Promote and complete annual employee training requirements on a timely basis.
Demonstrate commitment to continuing professional development.
Provide direction and coach staff in Standard Operating Procedures (SOP), Electronic Health Records (EHR), Trauma-Informed Care (TIC), Feedback Informed Treatment (FIT), evidence-based practices, community resources, crisis management, harm reduction, Oregon Administrative Rules (OAR), HIPAA, and mandatory reporting.
Take the initiative in thought leadership, innovation, and creativity.
In collaboration with leadership team develop, review and revise clinical guidelines and operational workflows; as well as set annual goals and objectives aligned with Cascadia’s mission.
Create, model, and maintain a work culture that supports Cascadia’s Values.
Attend and participate in all meetings as assigned, including but not limited to staff and team meetings, consultations with staff, individual and group supervision.
Develop and maintain strong relationships with internal and external customers to promote quality and efficiency in Cascadia operations.
Perform other duties as assigned.

Benefits

Generous Paid Time Off Package
Full-time employees earn 6 weeks of PTO in their first year!
Medical and Dental Coverage (begins 1st of the month following 30 days after hire date)
VSP Vision Discount Plan
403(B) Retirement Savings (Pre and post-tax plans with up to 8% employer matching contribution!)
Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
Short-Term Disability, Long-Term Disability, and Life Insurance
Paid Bereavement and Jury Duty Leave
Length of Service Award
Voluntary Life Insurance
Supplemental Insurance
Student loan forgiveness options
Employee Assistance Program (EAP)
Bicycle Reimbursement
Discounted Fitness Memberships
Trauma Support Team