Community Program Liaison

Milwaukee County Wisconsin • Milwaukee, WI

8h • $27 - $40

About The Position

The Community Program Liaison supports Comprehensive Community Services (CCS) ancillary contracted providers and services funded through the CCS program. This role ensures that high-quality, appropriate services are available to CCS consumers by providing oversight, technical assistance, and training to contracted providers. The position also supports provider adherence to DHS 36 standards and Medicaid guidelines to maintain compliance and service integrity.

Requirements

• Current resident of Wisconsin.
• Possession of a valid Wisconsin Driver’s License, able to be maintained throughout employment.
• Possession of a Bachelor’s Degree or higher in Social Work, Psychology, Human Services, or a Related Field.
• At least three (3) years of professional experience with mental health or substance use disorders.
• Willing and able to travel within the community up to 5% of the time in this role.

Nice To Haves

• Knowledge of federal, state, and county regulations in relation to the provision of behavioral health services.
• Understanding of supportive services, including CCS, Community Support Programs (CSP), Targeted Case Management (TCM), and substance abuse treatment programs.

Responsibilities

• Provide technical assistance by collaborating with contracted providers to ensure clinical, technical, and programmatic needs are met, including training and phone support as needed.
• Ensure quality oversight by developing, coordinating, and participating in measures to monitor the quality of services provided by the CCS program, including audits and documentation reviews to ensure alignment with Medicaid requirements.
• Provide client contact and clinical support by offering telephonic and walk-in assistance to clients and natural supports engaged in or seeking program services.
• Participate in clinical staffings and collaborate with system partners also serving the client base, as needed.
• Assist program leadership in organizing, attending, and running provider meetings that are held on both a routine and ad hoc basis for programmatic oversight, collaboration, and training.
• Work closely with programmatic leadership to participate in Utilization Management and Review activities to ensure clients are receiving the right level of care, for the right amount of time, and are referred to other services and/or discharged as needed.
• Perform all other duties as assigned.

What This Job Offers

• Career Level: Entry Level