Community Portfolio Manager

Associa•Plymouth, MA

11d•$75,000 - $85,000•Remote

About The Position

The Dartmouth Group, an Associa company, is hiring an experienced Portfolio Manager to oversee assigned communities. This is a remote position with occasional meetings in the Lexington office. The portfolio will consist of communities in Plymouth, Southwest of Boston, and Northern RI. Daily responsibilities: Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects. Travel to multiple community sites on a weekly or bi-monthly basis. Perform site inspections of facilities and common areas and amenities to ensure they are being maintained properly. Ensure Rules & Regulations are adhered. Work closely with Property Administrators regarding routine communications, Architectural Modification process and issuing violation letters when necessary. Deliver quality customer service by responding promptly to owner requests and schedule timely work order repairs. Data enter and update information in the database; record and track documents and information. Create and manage budgets; review and present financial statements, interpret Balance Sheet, Income Statement, Operating Expenses, Pre-paid and Delinquency Reports and Reserve Studies. Develop and submit RFP’s, manage the bidding and vendor selection process, vendor oversight and develop vendor relationships. Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite. Prepare board meeting packages. Coordinate, schedule and attend monthly and annual meetings. Some meetings are in person, and some are virtual. Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events. Be readily available to assist the maintenance on call technicians with emergencies as necessary. Excellent written and verbal communication skills required. Must be self-starter with good organizational, time management and prioritization ability. Strong leadership skills and ability to make informed decisions, as demonstrated by prior experience. Other projects as assigned. Pay rate: $75K-$85K a year.

Requirements

2+ years of experience in community association and condo management is preferred.
Management experience in single family, multifamily, apartment and leasing, vacation rentals, hospitality, concierge, and customer service are encouraged to apply.
Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
Willingness to obtain CMCA within the first year, company paid.
Customer service driven and team oriented.
Ability to read and interpret financials, Balance Sheet, Income Statement, Operating Expenses, Reserves, Delinquency Reports, Variance Analysis.
Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
Excellent communication skills (written and spoken), proactive communication style with conflict resolution techniques.
Excellent written and verbal communication skills required.
Must be self-starter with good organizational, time management and prioritization ability.
Strong leadership skills and ability to make informed decisions, as demonstrated by prior experience.

Responsibilities

Implement Board policy and directives within the scope of the management agreement.
Works with the board on strategic initiatives, policy governance and association projects.
Travel to multiple community sites on a weekly or bi-monthly basis.
Perform site inspections of facilities and common areas and amenities to ensure they are being maintained properly.
Ensure Rules & Regulations are adhered.
Work closely with Property Administrators regarding routine communications, Architectural Modification process and issuing violation letters when necessary.
Deliver quality customer service by responding promptly to owner requests and schedule timely work order repairs.
Data enter and update information in the database; record and track documents and information.
Create and manage budgets; review and present financial statements, interpret Balance Sheet, Income Statement, Operating Expenses, Pre-paid and Delinquency Reports and Reserve Studies.
Develop and submit RFP’s, manage the bidding and vendor selection process, vendor oversight and develop vendor relationships.
Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
Prepare board meeting packages.
Coordinate, schedule and attend monthly and annual meetings.
Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
Be readily available to assist the maintenance on call technicians with emergencies as necessary.