Community/Patient Liaison

TCC Health•Jamestown, NY

About The Position

The Community/Patient Liaison will act as a bridge between The Chautauqua Center and the community, ensuring effective communication and fostering positive relationships.

Requirements

High School Diploma or equivalent General Education Development (GED) certificate
Minimum 2 years' experience in community engagement or public relations
Excellent verbal, including public speaking and written communication skills.
Ability to work well under pressure and manage sensitive subjects with tact, kindness, and professionalism.
Superior interpersonal skills and ability to work extremely well as part of a team.
Ability to evaluate cost of a program and compare it to the benefits for the organization.
Proficient in Microsoft Office Suite or related software.
Excellent organizational skills, with an ability to prioritize important projects while working independently.
Ability to work well under pressure and manage sensitive subjects with tact, kindness, and professionalism.

Nice To Haves

Bachelor's degree in communication or public relations preferred

Responsibilities

Build and maintain relationships with members of the community, organizations, stakeholders and elected officials.
Plan, develop, implement, and organize events and volunteers to advance the mission and goals of the organization.
Collect patient feedback through surveys, interviews and other methods to identify areas for improvement
Develop, implement and evaluate strategies to enhance the patient experience based on feedback and best practices
Collaborate with the QA/Risk Manager to assure patient complaints and concerns are investigated and resolved in a timely manner
Educate TCC staff on patient experience principles and best practices
Foster a supportive and positive work environment
Participate in internal and external committees, boards and other structured meetings.
Collect data on community needs and program impact, preparing reports for the organization.
Organize community outreach programs and coordinate special events that will promote services, or ideas of the organization while collaborating with internal departments.
Use social media to coordinate community relations.
Draft and distribute/publish various content pieces that promote the company, as well as individuals or groups within the company.
Select positive publicity materials and distribute them through a variety of channels.
Respond to inquiries and concerns from community members and other interested parties; when needed, recruit a knowledgeable spokesperson or information source to assist.
Plan, coordinate, and execute special events
Other duties as assigned.