About the position
Community health is about more than just vaccines and checkups. It's about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We're with you every step of the way, with the care you need for each of life's chapters. At Neighborhood, we are Better Together. As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you. The Community & Patient Health Liaison will provide education, health promotion, outreach, and access to resources for patients and non-patients to increase healthcare access. This role will inform the public on services offered at Neighborhood Healthcare (Neighborhood) to reduce healthcare gaps in North County (Escondido, Poway, San Marcos, Valley Parkway). Additionally, this role will work in health centers and in the community to help build trust and awareness for Neighborhood. This role will be the point of contact between various community stakeholders, community-based agencies, and Neighborhood to increase patient growth and make critical linkages to offered programs and services. Must be open to work evenings and weekends to cover community events/meetings.
Responsibilities
- Leads community promotions and awareness for new sites & services campaigns
- Presents Neighborhood programs and services presentations to individuals and small groups
- Serves as the point of contact and advocate to patients and the community regarding information related to Neighborhood programs, services, and active grants
- Provides Cal-Fresh and health insurance referrals to our Certified Enrollment Counselors for the following programs Covered CA, Medi-Cal, and Children's Health Insurance Program
- Provides Neighborhood program/services resources and health education to patients, families, and community members, including planning and leading group sessions and discussions
- Works with manager to plan and organize health fairs and other public events for local communities
- Travels to community partner and outreach locations to present site enrollment presentations
- Maintains, tracks, and reports on outreach program effectiveness after each outreach activity in Asana project management software
- Makes referrals for patients to health and social service agencies; follows up with referred individuals to ensure services were received
- Creates interdepartmental referrals for patients in need of medical, dental, behavioral health, and/or other available services
- Provides excellent customer service to internal and external entities
- Manage and identifies solutions for difficult patient situations
- Develops relationships with local healthcare and social service providers to facilitate information sharing and service provisions
- Maintains excellent relationships with various stakeholders including patients/non-patients, hard to reach vulnerable populations, as community partners
- Represents Neighborhood in meetings with community partners
- Meets weekly goals for outreach/engagement targets and prepares monthly quantitative and qualitative reports on outreach/in-reach efforts
- Assists in completing other program goals and administrative duties assigned, such as answering phone calls and responding to emails
- Compiles feedback from patient experiences to improve access to healthcare
Requirements
- High school diploma/GED required
- One year of outreach, education, and/or customer service experience within a healthcare setting or related field required
- Experience working with diverse populations required
- Bilingual (English/Spanish) required
- Valid CA Driver's License and proof of auto insurance required
Nice-to-haves
- Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills
- Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
- Ability to assess situations and independently develop a plan of action
- Knowledgeable about and experience with local community-based agencies
- Ability to successfully manage multiple tasks simultaneously
- Excellent planning and organizational ability
- Ability to work as part of a team as well as independently
- Ability to work flexible shifts
- Ability to work with highly confidential information in a professional and ethical manner
Benefits
- Partially company paid Medical, Dental, and Vision Plans
- Two plus weeks of vacation
- Nine Holidays including two Floating Holidays of your choosing
- Sick/Personal time
- Volunteer Time Off (VTO)
- 403b Retirement plan (similar to a 401k)
- Optional Health and Wellness events
- And much more!
