Community Partnership Specialist

JVS Boston•Boston, MA

5d•$46,000 - $51,000

About The Position

Under the direction of the Lead Career Coach, the Community Partnership Specialist (CPS) works to build reciprocal relationships with community-based organizations that can be referral partners for JVS clients who need resources to assist with barrier removal and who can refer their clients to JVS for workforce development services. This position focuses primarily on barrier removal support, where the CPS will build knowledge and resources to connect coaches and clients to the services they need to remove barriers to successful program participation and completion. This role also includes outreach and partnership development, including representing JVS at job and skills training fairs and other tabling opportunities. The Community Partnership Specialist manages a portfolio of partnerships and works to increase the organizations’ involvement with JVS. They also work directly with JVS coaches and clients to connect them with the barrier removal services that they seek, facilitating referrals to community partners as needed. Bilingual or additional language proficiency strongly preferred in Haitian Creole and/or Spanish.

Requirements

Associate or Bachelor's degree in communications, Business/Marketing, Human Resources, Human services, social work, Education, or related field, or equivalent (4 years) experience
1-3 years of community engagement or direct service experience, ideally in the Greater Boston area
Excellent relationship building skills, including the ability to interact with a diverse range of colleagues
Excellent customer service skills and ability to interact with and assist a multi-cultural customer base, including those with low levels of English proficiency and limited educational backgrounds
Demonstrated success in partnership building
Demonstrated success in performance tracking, maintaining a contact database, or similar
Proficiency in Microsoft 365 suite
Ability to work independently and as part of a team

Nice To Haves

Bilingual, bicultural strongly preferred in Haitian Creole and/or Spanish
Working knowledge of adult education, social service and/or workforce development organizations in the Greater Boston area preferred

Responsibilities

Build and maintain strong relationships with partner organizations and serve as the primary point of contact through routine communication (i.e. meetings, calls and emails) as well as event participation.
Give presentations at community-based organizations (CBOs) we partner with, and at events in the community including occasional evenings and weekends
Represent JVS at community and partner events by staffing a table, helping potential clients complete the Universal Intake Form, giving out JVS swag and program flyers and answering questions.
Work directly with staff across the agency to problem-solve and deliver barrier removal strategies and solutions for their clients, aimed at long-term stability for clients.
Provide technical support and guidance to JVS staff to assist them with navigation of barrier removal access procedures.
Stay up to date on JVS programs and seek out feedback from program teams to aid in developing new partnerships and improving referral systems.
Support and promote the mission and philosophy of JVS both internally and outside the agency.
Work effectively with other program and administrative staff.
Troubleshoot unsuccessful referrals and make system adjustments when possible.
Seek out and develop new partners for emerging service needs.
Ensure all key data is entered into relevant data tracking systems is accurate and complete.
Generate strategy and solutions in response to unforeseen and planned changes, setbacks, and challenges.
All partner organizations, including their contacts, and all interactions with them are entered into Salesforce within 48 hours.
Using provided rubric, all partner organizations are leveled and ideas of how to move partners up a level are shared with Lead Career Coach.
Communicate regularly with coaches about open barrier removal cases and track all interactions in Salesforce.
Communicate effectively verbally and in writing with compassion and professionalism.
Participate in meetings, in-service training, team-based projects, committees.
Communicate regularly with Supervisor to ensure smooth delivery of services.
Exercise discretion in handling confidential information.
Perform other duties as assigned or requested.