Community Outreach Specialist - UHC
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About The Position
Baltimore Medical System (BMS) is a community-based, nonprofit organization that provides quality primary/outpatient care services to underserved communities in the Greater Baltimore area. BMS is the largest FQHC in Maryland, and we offer various comprehensive primary and behavioral health services through five (5) community health centers and eight (8) school-based health centers. The Community Outreach Specialist is part of the BMS Population Health Outreach team. The COS performs processes necessary for optimizing Value Based Purchase and HEDIS outcomes for the organization and reducing unnecessary Emergency Room visits. The COS makes outgoing calls, registers patients, schedules appointments, and messages in compliance with organizational scheduling guidelines, processes, and policies based on the lists of targeted services. The Community Outreach Specialist actively participates in assigned performance improvement teams and works towards optimizing BMS policies, processes, and systems to ensure that set goals and targets are achieved. Assisting in the coordination and implementation of evidence-based programming as well as wellness events to improve health outcomes for patients is a vital responsibility of the COS. The COS exhibits and promotes a customer service standard of excellence in the performance of all duties with patients, coworkers, and outside contacts. Work requires occasional communication outside of the workgroup. Communicates with external contacts frequently and is responsible for ensuring ongoing service.
