Community Outreach Retail Manager

Regal Ware Inc•West Bend, WI

just now

About The Position

Regal Ware is a fourth generation led, family-owned company based in the US Midwest for over 100 years. We produce and sell the best cookware products in the business and we’re always looking for what’s next in the kitchen. We believe the kitchen (and the family table) make up the hub of the home, where everyone belongs. We are all working together to: Support our divisions - when they grow, we grow Positively impact the lives of over 1,000,000+ people each year with our innovative and entrepreneurial mindset Create an environment where all employees can do their best work You will love it here if you believe in the following: Everybody matters Do the right thing We are in this together Passion for our customers If this sounds like the company for you, your seat at our Regal Ware family table awaits. Your seat at the table: Community Outreach Retail Manager You will love this seat if you get, want, and have the capacity to: Lead, Manage, and drive Accountability Hire, develop and train store staff Manage store P & L to make informed business decisions Sales and Operations Plan promotions in coordination with company and community events to drive sales and experiences to create repeat customer visits Coordinate with sister division, SynergyOps, to assist in selling slow moving/ discontinued inventory as well as excess inventory to support cost effective run sizes Drive traffic to the store by creatively publicizing throughout the community and other social awareness methods Ensure strong operational standards, ordering and storing of inventory, signage, product information, pricing, and merchandising presentations Ensure building safety and security standards are maintained Community Outreach & Customer Service Build connections and relationships with community organizations, event coordinators, key community stakeholders, and company leadership Develop and implement plans to create deeper community engagement via store, cooking events, and tours Build strong relationships with current and new customer base Resolve customer problems and complaints quickly and effectively Actively listen to customers to address questions and concerns Brand and Product Knowledge Collaborate with divisions of Regal Ware to understand history and current positioning of the brand and product value proposition Demonstrate an in-depth knowledge of the merchandise; ensure staff has sound knowledge of product

Requirements

Bachelors in Business Administration with minimum of 3 years store management experience, or minimum 5 years store management experience involving all selling and operational activities
Experience with event planning & community engagement
Experience in leading and developing others
Great verbal/written communication and interpersonal skills
Strong problem-solving ability and analytical skills
Passionate around selling and building relationships
Proficiency in MS Office
Flexible availability, including days, nights, weekends and holidays

Nice To Haves

Experience working in a retail durable goods environment preferred

Responsibilities

Lead, Manage, and drive Accountability
Hire, develop and train store staff
Manage store P & L to make informed business decisions
Plan promotions in coordination with company and community events to drive sales and experiences to create repeat customer visits
Coordinate with sister division, SynergyOps, to assist in selling slow moving/ discontinued inventory as well as excess inventory to support cost effective run sizes
Drive traffic to the store by creatively publicizing throughout the community and other social awareness methods
Ensure strong operational standards, ordering and storing of inventory, signage, product information, pricing, and merchandising presentations
Ensure building safety and security standards are maintained
Build connections and relationships with community organizations, event coordinators, key community stakeholders, and company leadership
Develop and implement plans to create deeper community engagement via store, cooking events, and tours
Build strong relationships with current and new customer base
Resolve customer problems and complaints quickly and effectively
Actively listen to customers to address questions and concerns
Collaborate with divisions of Regal Ware to understand history and current positioning of the brand and product value proposition
Demonstrate an in-depth knowledge of the merchandise; ensure staff has sound knowledge of product