Community Outreach Representative – Entry Level | Immediate Hire

New Catalyst Incorporated-posted 2 months ago

Full-time • Entry Level

Jeffersonville, IN

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Our promotional marketing company is seeking a Customer Service Associate to join our fast-paced and growing team. This role is perfect for someone who enjoys solving problems, building relationships, and contributing to a positive customer experience. The Customer Service Associate will be responsible for assisting clients with product questions, resolving issues, and ensuring overall satisfaction. We provide hands-on training and a supportive team environment to help you develop the skills needed to grow within our company.

Collaborate with the sales and marketing teams to develop effective methods for handling client inquiries and issues.
Assist customers with product questions, service concerns, and troubleshooting needs.
Help maintain high customer satisfaction and retention levels through professional communication and proactive problem-solving.
Work on short-term projects to support new product launches and marketing initiatives.
Identify recurring customer issues and provide feedback to management for process improvements.
Help design and implement strategies to improve the overall customer experience.
Escalate complex or unresolved issues to management when necessary.

High school diploma or GED required; college degree preferred.
Previous experience in customer service, client support, or a related role (2+ years preferred but not required for entry-level applicants).
Strong communication and interpersonal skills.
Proficiency with Microsoft Office (Word, Excel, Outlook).
Ability to work effectively in a team-oriented environment.
Professional, positive, and reliable work ethic.
Strong problem-solving and time management skills.

Full-time, entry-level opportunity with room for advancement.
Paid training and continuous professional development.
A supportive, collaborative team culture.
Opportunities to gain experience in marketing, promotions, and customer engagement.
Performance-based growth opportunities into leadership and management roles.

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Community Outreach Representative – Entry Level | Immediate Hire

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