Community Outreach Associate

Instep MKG, inc. • Corona, CA

381d • $41,600 - $72,800

About The Position

The Community Outreach Associate role at Instep Marketing focuses on delivering exceptional customer experiences and advocating for the company's products. Associates will engage with customers to provide effective solutions, resolve inquiries, and ensure satisfaction while contributing to sales goals. The position emphasizes teamwork, personal development, and a commitment to customer service excellence.

Requirements

• Prior knowledge as a Customer Service Associate, Sales Representative, Client Service Representative, Retail Associate, or other related fields.
• High school diploma or GED.
• Creative problem-solving abilities.
• Ability to build rapport with new customers and upsell products.
• Adapt quickly to changing priorities and customer needs.
• Massive team player with a drive for success.

Responsibilities

• Work with customers to devise effective product and service solutions that exceed expectations and meet sales goals.
• Resolve customer questions regarding products and services, ensuring utmost satisfaction.
• Manage difficult customer situations with composure and a solution-focused approach.
• Deliver customer support with accuracy, agility, and transparency.
• Communicate effectively with potential new consumers as a pleasant customer service professional.
• Attend meetings and webinars to stay updated on promotions and customer service strategies.
• Report directly to the Community Outreach and Account Management team to establish goals and improve customer satisfaction.

Benefits

• Paid training
• Professional development assistance
• Bonus opportunities
• Commission only
• Commission pay
• Performance bonus
• Uncapped commission
• Weekly bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED