Community Operations Director - Region 2 (Market Cluster 2 - NY Community 1, 2)

WellBe Senior Medical•Rochester, NY

36d•$124,000 - $195,300•Hybrid

About The Position

This role serves as a cross-functional operational leader, working collaboratively across the organization to define, optimize, and standardize business processes and operating procedures. It involves partnering with system end-users to design efficient workflows, implement cross-functional process improvements, and documenting operational policies. The role actively contributes to system and operational enhancement efforts by collaborating with Product, Technology, and Clinical leadership, ensuring technology is effectively leveraged to support business needs. It requires strong leadership, communication, and negotiation skills to influence operations across departments, foresee enterprise-level implications of changes, and manage risks and issues through resolution. With strong organizational and time management abilities, this individual provides operational expertise to market leadership, supports execution of P&L goals, and serves as a subject matter expert and guide to peers and teams across the enterprise.

Requirements

Education: Bachelor's Degree preferred, but candidates may be considered with 7-10 years' work experience in healthcare operations (physician practice and/or home health operations preferred)
Experience: Experience working with electronic health record (EHR) technology systems required; Previous supervisory experience required; Experience with process improvement and lean six sigma methodologies required; Experience with use of various software packages, such as MS Office, including MS Visio required; Must have excellent written and verbal communication, organizational, and analytical skills
Skills: Experience working with electronic health record (EHR) technology systems required; Previous supervisory experience required; Experience with process improvement and lean six sigma methodologies required; Experience with use of various software packages, such as MS Office, including MS Visio required; Must have excellent written and verbal communication, organizational, and analytical skills.

Responsibilities

Dyad partner to the CMD bringing together operational and clinical excellence to lead the community.
Work collaboratively across the business to define, optimize, and evolve standard operating procedures and business process standardization across the enterprise
Work with system/technology end-users to develop optimal system workflows to enable desired business process; Identify and implement cross-functional process improvements
Document operational policies and procedures
Working collaboratively with Product leadership, leverage understanding of business process to participate in future requirements gathering for system or operational enhancements or selection, across the enterprise
Collaborate with Product, Technology and Clinical leadership to optimize and maximize use of selected technology
Lead, persuade, influence, and negotiate with respect to market operations, as well as within Operations Department and among other supporting departments
Understand and foresee enterprise/company implications of subtle detail changes
Track issues/risks and follow through on resolution with departmental leads; Strong verbal and written communication and interpersonal skills, including demonstrated ability to communicate effectively and tactfully to internal and external stakeholders
Possess highly effective time management and organizational skills to independently manage self to achieve multiple objectives and meet deadlines
Work and collaborate effectively within a team environment; Contribute to organization's growth and profitability by providing operational expertise to market leadership
Serve in a leadership role, providing subject matter expertise, guidance, and direction to team and peers.
For P&L, remains consulted and informed and is responsible for executing against the goals and targets.