Community Operations Coordinator

Cohere Life, Inc.•San Marcos, TX

13m•$43,000 - $50,000•Onsite

About The Position

The Community Operations Coordinator (“COC”) for Kissing Tree Master Community, Inc. will actively support the values, vision, and philosophies of the company, while demonstrating a style of support and organization that allows stakeholder and team needs to be met with a high level of satisfaction. The COC will provide a warm and professional approach while utilizing their experience, skills, and exceptional communication abilities with property owners, partners, and clients. The COC will manage all the administrative responsibilities associated with the role while providing support for the overall efficiency and effectiveness of the Community Life Team. This position requires a cooperative and positive attitude, and the ability to manage multiple activities with exceptional follow through. Scope · Interpret governing documents and community guidelines to determine compliance and non-compliance issues. · Perform community-wide compliance inspections; prepare and send all necessary correspondence between the Association and property owners on non-compliance matters in accordance with the Governing Documents. · Track and monitor community standards; maintain the integrity of all compliance documentation. · Administer records management via property transfer software -- Homewisedocs.com; coordinate and perform the Covenants, Conditions, Compliance Inspections (CCI) for re-sales and complete accompanying documentation. · Lead efficient deployment of Community Concern Forms related to community standards including tracking, contractor coordination, follow up with stakeholders and electronic documentation of all relevant communication. · Manage third-party community standards and enforcement software. · Respond to inquiries related to the Transfers and Disclosures process, coordinate with the Accounting Team on re-sales, builder sales and all transfer and disclosure documentation. · Ensure the integrity of all association documents & files. · Coordinate educational community-wide workshops, events, and outreach programs to grow community knowledge and familiarity with the community vision, guidelines, and architectural standards. · Attend after-hours events and meetings, as necessary. · Perform a compliance inspection at the close of each resale. · Document photos of each new home as they are built. · Sit at front desk and serve as the first line of communication for homeowner concerns, questions, and advisement. · Handle customer service needs with a friendly and caring – yet assertive – demeanor, following community standards and facility guidelines; must be comfortable approaching residents who may not be following policies; capable of handling escalated situations. · Assist with administrative functions, including but not limited to hard copy materials; displays; data entry and database systems; inventory and ordering; printing reports, etc. · Assist residents with check-out/check-in of recreation equipment and ensure that all resources are in good repair, report disrepair to appropriate manager for action. · Deployment of vehicle access passes and registrations for all platforms, including Brivo, Mindbody, ActiveNet, etc. · Maintain and restock the supplies in the kitchen and café areas as needed. · Support with other front desk duties as they are assigned.

Requirements

3 years of progressively responsible customer service, administrative and/or operations management experience required.
Knowledge of community associations, community amenities and community governance a plus with a minimum of 1 year of community association management experience preferred.
Bachelor’s or associate degree in a related field with transferrable skills and knowledge preferred.
Experience in meeting coordination.
Experience collaborating with committees, volunteers, and similar stakeholder groups.
Proficiency in a wide range of software applications including Microsoft Office Suite, with emphasis on Excel, Word, and PowerPoint; familiarity with social media channels (Facebook, Instagram, Twitter)

Nice To Haves

Knowledge of community associations, community amenities and community governance a plus with a minimum of 1 year of community association management experience preferred.
Bachelor’s or associate degree in a related field with transferrable skills and knowledge preferred.

Responsibilities

Interpret governing documents and community guidelines to determine compliance and non-compliance issues.
Perform community-wide compliance inspections; prepare and send all necessary correspondence between the Association and property owners on non-compliance matters in accordance with the Governing Documents.
Track and monitor community standards; maintain the integrity of all compliance documentation.
Administer records management via property transfer software -- Homewisedocs.com; coordinate and perform the Covenants, Conditions, Compliance Inspections (CCI) for re-sales and complete accompanying documentation.
Lead efficient deployment of Community Concern Forms related to community standards including tracking, contractor coordination, follow up with stakeholders and electronic documentation of all relevant communication.
Manage third-party community standards and enforcement software.
Respond to inquiries related to the Transfers and Disclosures process, coordinate with the Accounting Team on re-sales, builder sales and all transfer and disclosure documentation.
Ensure the integrity of all association documents & files.
Coordinate educational community-wide workshops, events, and outreach programs to grow community knowledge and familiarity with the community vision, guidelines, and architectural standards.
Attend after-hours events and meetings, as necessary.
Perform a compliance inspection at the close of each resale.
Document photos of each new home as they are built.
Sit at front desk and serve as the first line of communication for homeowner concerns, questions, and advisement.
Handle customer service needs with a friendly and caring – yet assertive – demeanor, following community standards and facility guidelines; must be comfortable approaching residents who may not be following policies; capable of handling escalated situations.
Assist with administrative functions, including but not limited to hard copy materials; displays; data entry and database systems; inventory and ordering; printing reports, etc.
Assist residents with check-out/check-in of recreation equipment and ensure that all resources are in good repair, report disrepair to appropriate manager for action.
Deployment of vehicle access passes and registrations for all platforms, including Brivo, Mindbody, ActiveNet, etc.
Maintain and restock the supplies in the kitchen and café areas as needed.
Support with other front desk duties as they are assigned.