Community Officer

Mental Health Innovations•London, CA

1d•Remote

About The Position

To be responsible for the day-to-day delivery of The Mix’s online communities, establishing a fun, inclusive and supportive space for young people

Requirements

Excellent active listening skills: including the ability to listen, reflect and empathise with vulnerable young people and the ability to communicate this through written forms
Strong interest and passion for supporting, empowering, and developing young people
Strong interest in working digitally to empower young people
Experience managing social media accounts across a wide range of channels including Instagram, TikTok, Twitter and YouTube
Experience of working in a fast-paced environment with the ability to prioritise your own workload and to manage with competing tasks
A passion for working in partnership young people and involving them in your work
A commitment to advocating for young people’s voice and ideas with a drive to support and create opportunities for them to have ownership of spaces that they use
Excellent organisation and administration skills with high attention to detail
Excellent written and oral communication skills

Nice To Haves

Experience of working in online communities and using online moderation tools
Experience in group facilitation and training
Experience of recruiting, managing, engaging and retaining volunteers
Understanding of the legal issues affecting online communities
Experience of using photo-editing software for content creation
Experience of working within safeguarding frameworks
Good technical knowledge ideally including at least a basic knowledge of HTML
Knowledge of email marketing and social media analytics, and how to analyse and evaluate this data for reporting and to build on best practice

Responsibilities

Deliver the day-to-day activities on The Mix’s online community including supporting young volunteers, creating, and scheduling content, moderation, facilitating peer support and responding to direct messages across all platforms
Supervise and moderate community events such as group chats, live Q&As and Youth Voice activities
Ensure a positive culture of peer support is embedded within the community through thoughtful content planning, conflict resolution and volunteer empowerment
Work collaboratively with our content team and partner organisations to deliver a high-quality service
To be focused on the continuous development of The Mix’s community by attending training events, being aware of best practice within the sector and cascading learning to staff, volunteers and community members
To involve community members in the design and evaluation of the community and using this to adapt and amend practices to deliver the best community experience for all
To be first point of contact for both community members and volunteers, including oversight of direct messages, community inboxes and moderator check-in spaces
Work with the senior engagement and training officer to encourage young people in the community into voluntary roles, to assist with training and take the lead on supporting them in their voluntary roles
To monitor and give feedback to volunteers about their contribution to ensure a high-quality service, continuous volunteer development and a positive volunteering experience
Any other duties as required.