Community Office Manager II

Citizens•Troy, PA

66d

About The Position

For over 160 years, C&N has been committed to creating value through lifelong relationships with our customers, communities, shareholders, and teammates. What sets us apart from other banks is our unwavering dedication to embodying our values of teamwork, excellence, respect, responsibility & accountability, integrity, and having fun in everything we do, daily. From partnering closely with our customers and guiding them toward their life aspirations to supporting our local communities through our many initiatives, including "Giving Back, Giving Together," to making the best decisions for the long-term interests of our shareholders, C&N is committed to being the only financial institution that our customers will ever need. At the heart of what we do are our employees! C&N is a team of passionate, imaginative professionals dedicated to making a positive difference. We believe in fostering a culture where every employee thrives. Join us to be part of a team that values innovation, collaboration, and excellence, where your career aspirations are supported, and your talents are appreciated. You are a natural leader with a passion for delivering exceptional customer experiences. We're seeking a dynamic and driven Community Office Manager to lead the charge at our branch! In this role, you'll take ownership of daily branch operations, guide a high-performing team, and drive business growth by building strong relationships with customers. With a focus on quality service, profitability, and business development, you'll be at the heart of our mission to make a meaningful impact in the community. If you're ready to bring your expertise in branch management, sales, and customer service to a company that values your leadership, we want to hear from you!

Requirements

Education & Experience - You will need a bachelor's degree in a related field AND 4-6 years of previous related sales and management experience in a banking environment or related sales field OR an equivalent combination of education and experience.
Required Certifications - Obtain MLO # and register with NMLS (within 1 year of employment), Medallion Stamp Signer (within 6 months of employment).
Critical Thinking & Problem Solving - Ability to assess complex situations, make sound decisions, and implement practical solutions that support branch performance and customer satisfaction.
Leadership & Team Development - Proven ability to inspire, coach, and lead teams toward shared goals while fostering a collaborative, high-performing work environment.
Communication & Active Listening - Strong interpersonal skills with the ability to listen attentively, communicate clearly, and build trust with clients, employees, and partners.
Customer & Results Focus - A passion for delivering exceptional service and driving business results through meaningful relationships and proactive solutions.

Responsibilities

Leading Branch Operations - Manage daily branch activities, ensure operational efficiency, compliance, and a strong customer service culture.
Building Client Relationships - Develop and grow consumer and business relationships through personalized service, proactive outreach, and quality referrals.
Driving Business Development - Represent C&N in the community, identify new opportunities, and lead your team to meet individual and branch goals.
Promoting Financial Solutions - Match client needs with C&N's banking products and services, and connect customers with internal experts when appropriate.
Coaching & Developing Your Team - Inspire and lead your branch team through effective training, performance feedback, and a shared commitment to success.

Benefits

Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
Health & Wellness: Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
Employer-paid life and disability insurance.
Additional voluntary coverages to meet your unique needs.
Career Development: Access to education and development programs and ongoing support for personal and professional growth.

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