Community Office Manager I

C&N • Smithfield Township, PA

12h

About The Position

You are a natural leader with a passion for delivering exceptional customer experiences. We're seeking a dynamic and driven Community Office Manager to lead the charge at our branch! In this role, you'll take ownership of daily branch operations, guide a high-performing team, and drive business growth by building strong relationships with customers. With a focus on quality service, profitability, and business development, you'll be at the heart of our mission to make a meaningful impact in the community. If you're ready to bring your expertise in branch management, sales, and customer service to a company that values your leadership, we want to hear from you!

Requirements

• Education & Experience – You will need an associate’s degree in a related field AND 2-4 years of previous related sales and management experience in a banking environment or related sales field OR an equivalent combination of education and experience.
• Required Certifications – Obtain MLO # and register with NMLS (within 1 year of employment), Medallion Stamp Signer (within 6 months of employment).
• Critical Thinking & Problem Solving – Ability to assess complex situations, make sound decisions, and implement practical solutions that support branch performance and customer satisfaction.
• Leadership & Team Development – Proven ability to inspire, coach, and lead teams toward shared goals while fostering a collaborative, high-performing work environment.
• Communication & Active Listening – Strong interpersonal skills with the ability to listen attentively, communicate clearly, and build trust with clients, employees, and partners.
• Customer & Results Focus – A passion for delivering exceptional service and driving business results through meaningful relationships and proactive solutions.

Responsibilities

• Leading Branch Operations – Manage daily branch activities, ensure operational efficiency, compliance, and a strong customer service culture.
• Building Client Relationships – Develop and grow consumer and business relationships through personalized service, proactive outreach, and quality referrals.
• Driving Business Development – Represent C&N in the community, identify new opportunities, and lead your team to meet individual and branch goals.
• Promoting Financial Solutions – Match client needs with C&N’s banking products and services, and connect customers with internal experts when appropriate.
• Coaching & Developing Your Team – Inspire and lead your branch team through effective training, performance feedback, and a shared commitment to success.

Benefits

• Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
• Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
• Health & Wellness:
• Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
• Employer-paid life and disability insurance.
• Additional voluntary coverages to meet your unique needs.
• Career Development: Access to education and development programs and ongoing support for personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees