Community Mortgage Bank Sales Consultant

Wells Fargo•Aurora, CO

1d•Onsite

About The Position

Wells Fargo is seeking a Community Mortgage Bank Sales Consultant (SAFE) in Consumer Lending as part of Home Lending. This role involves sitting within assigned bank branches to originate mortgage loans, collaborating with branch leadership, and mentoring employees on mortgage products. The consultant will conduct outbound calls to prospective and existing customers, provide high-quality customer service, and inform them about Wells Fargo Home Mortgage programs. Responsibilities also include analyzing client needs, offering suitable mortgage loan products, processing loan applications, and reviewing rates and terms within guidelines. Maintaining client satisfaction, pursuing continuous training, adhering to policies and compliance requirements, and collaborating with fulfillment partners are also key. The consultant will stay informed of mortgage industry trends and maintain visibility for Wells Fargo Home Mortgage in the marketplace. This SAFE position requires customer contact, may involve offering/negotiating terms, and taking applications for dwelling secured transactions, necessitating compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and meeting Loan Originator requirements under Regulation Z.

Requirements

2+ years of sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
Willingness to travel.
Reliable transportation.
Ability to work nights, weekends, or holidays as needed or scheduled.
Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies.
The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards.
A current credit report will be used to assess your financial responsibility and credit fitness.
Meet ongoing regulatory requirements including additional screening, if necessary.
This position requires SAFE registration at the time of employment.

Nice To Haves

2+ years of mortgage retail sales experience.
Expertise of general lending products and overall mortgage industry experience.
Experience with retail residential mortgage, purchase fundings over the past 12 months referred primarily from established, local or external sources.
Established relationships with diverse realtor organizations and affordable lending nonprofits in assigned market.
Experience with community loan products inclusive of specialized LMI mortgage solutions, lender paid assistance programs and 3rd party assistance programs.
FHA/VA & conventional loan experience is preferred.
Knowledge and understanding of sales prospecting and generating referrals.
Experience with educating clients on various mortgage purchase programs.
Experience developing and cultivating professional relationships.
Customer service experience.
Basic Microsoft Office skills.
Excellent verbal, written, and interpersonal communication skills.
Ability to provide leadership by coaching, training, and mentoring.
Bilingual speaking proficiency in Spanish/English preferred.

Responsibilities

Sit within assigned bank branches and originate mortgage loans.
Collaborate with branch leadership, participate in branch huddles, mentor and coach employees to increase knowledge of mortgage products and processes.
Perform miscellaneous duties as needed and required.
Conduct outbound calls to existing and prospective customers regarding mortgage loan products and complete associated tracking activities.
Interact with customers to understand their needs and provide them with high quality customer service; inform prospective and existing customers of Wells Fargo Home Mortgage programs; analyze and offer mortgage loan products based on the client's needs.
Process loan applications for mortgage transactions and review rates and terms within guidelines.
Maintain high standard of client satisfaction and quality by ensuring timely and proactive customer communication.
Continuously pursue Wells Fargo training offerings to increase knowledge of company products, policies and procedures, and underwriting requirements.
Adhere to policies, underwriting requirements, compliance requirements, and loan procedures.
Collaborate with fulfillment partners to meet the needs of our clients throughout the origination process.
Stay informed of mortgage industry trends and developments in the assigned market and develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace.
Comply with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations.
Meet the Loan Originator requirements under Regulation Z (LO).