Community Market Coordinator

Mobile Loaves & Fishes•Austin, TX

3d•Onsite

About The Position

The Mobile Loaves & Fishes Community Market program exists at Community First! Village to be a hub where everyone – neighbors, volunteers, staff and guests – has a reason to visit, shop, linger and connect to community. The Market Coordinator is responsible for coordinating efforts to maintain a welcoming and engaging retail environment, empower volunteers and neighbors, and meet the needs of a diverse customer base. The right candidate is a hospitable, adaptable, and energetic individual who is passionate about creating an incredible experience for our customers and volunteers. This is a full-time, non-exempt position reporting to the Sr. Programs Manager. Due to the nature and requirements of the Market, the schedule for this position is 8am-4pm Tuesday-Saturday. Some nights and weekends may be required. The Community Market Coordinator will office at Community First! Village located at 9116 Hog Eye Road, Austin, TX 78724.

Requirements

Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals.
2+ years of professional experience required. Retail, Hospitality, Nonprofits, Education, Church Ministry, or related experience preferred.
Skilled in customer service and hospitality practices.
Skilled and experienced in teaching others, giving guidance, and training on SOPs.
Ability to remain poised under pressure.
Strong organizational skills; detail-oriented.
Ability to work collaboratively on a team while remaining self-motivated and dependable.
Ability to manage multiple priorities simultaneously in a fast-paced environment.
Willingness to take ownership of responsibilities and identify creative solutions, even when limited information and resources are available.
Excellent written and verbal communication skills.
Demonstrates integrity, strives for excellence in their work, and has experience leading others to new levels of effectiveness and programmatic impact.
Comfortable navigating conflict.
Must be comfortable learning new technology, including the Microsoft Office Suite (Word, Excel, Outlook, Teams), Square point of sale system, and Thrive inventory management system.
Ability to thrive working within a clearly defined schedule and predictable rhythms.
Ability to maintain safety standards and enforce policies with consistency and professionalism.
Neat, clean, and professional appearance.
Must have a valid driver's license
Ability to move about all phases of Community First! Villages properties
Able to stand for long periods of time
Able to lift up to 40 pounds unassisted

Nice To Haves

Prior experience in non-profits serving the homeless preferred - volunteer experience sufficient.
Experience with and training in de-escalation practices is preferred.

Responsibilities

Coordinate daily Market operations.
Staff the Market on Saturdays, facilitating a weekend service opportunity for volunteers and shopping opportunity for customers.
Design and implement new merchandising displays seasonally that refresh the Market space while maintaining its consistent aesthetic.
Manage all Market inventory. This includes, but is not limited to: placing orders, receiving orders, updating inventory levels, changing prices, and stocking shelves.
Receive new art products from the Art House program and enter them into our inventory system on a consistent basis.
Manage point of sale (POS) technology and ensure all equipment is up-to-date and working.
Keep the Market stocked with all basic supply needs, including but not limited to office supplies, paper goods, packaging supplies, cleaning supplies, etc.
Manage the weekly accounting duties relating to petty cash and weekly deposits.
Steward the volunteers who work in the Market each day. This includes but is not limited to: communicating with volunteers before and after their shift; training volunteers in both daily Market tasks and special projects; educating volunteers on the vision, purpose and culture of MLF; supporting volunteers when problems arise.
Support the Market team for volunteer appreciation events, including helping with prep, setup, staffing, teardown, and cleanup.
Support the Market team for pop-ups and special events, including helping with prep, setup, staffing, teardown, and cleanup.
Submit invoices, contracts, credit card receipts, check requests and reimbursement requests in a timely manner and in accordance with accounting policies and procedures.
Build consistent, encouraging relationships with neighbors, offering relational support, celebrating milestones, resolving conflicts with empathy, and reinforcing a culture of dignity and accountability.
Coordinate communication and scheduling using Rallyhood, email, Canva, signage, and verbal outreach to keep neighbors and volunteers informed and engaged.
Represent the Market to visiting groups and tours by communicating the program's purpose in a compelling, audience-appropriate manner.
Promote a culture of high performance, goal achievement and a commitment to quality by implementing and leading a continuous improvement process within the Community Market.
Attend mandatory team meetings, staff meetings, and other meetings deemed necessary.
Ensure that all program activities operate consistently and ethically with MLF's mission and values and in accordance with MLF policies and procedures.
Other duties & responsibilities as needed