Community Manager

Franklin Companies • San Antonio, TX

178d

About The Position

The Community Manager is a property management position responsible for the overall performance of assigned community or communities. Areas of responsibility include; a) financial management, b) appearance and resident relations, c) day-to-day operations of the community, and d) management office and assigned staff. The Community Manager may be responsible for several affordable regulated programs. Regulatory compliance and the ability to understand each program are essential. Ensures high performance and customer service delivery consistent with the agency's mission, vision, and values.

Requirements

• Bachelor's Degree in Business Administration, Social Services, or related field.
• One (1) year of experience in property management or related field.
• One (1) year of property management marketing experience required.
• Must be flexible and available to work a flexible schedule which may include weekends, depending on the needs of the community and upon the directive of the Supervisor.
• Successful completion of a criminal history background check, education, work history verification, and drug screening test.

Nice To Haves

• Certified Apartment Manager.
• Certified Occupancy Specialist (COS).
• Tax Credit Specialist (TCS).
• Four (4) years of property management.
• Onesite and/or Yardi property management software experience.
• Experience with Google Drive, Gmail, Docs, Sheets, and Slides.

Responsibilities

• Inspects property on a daily basis to ensure all aspects of the property and curb appeal meet standards.
• Renders the community curb appeal in a condition that is enticing to client traffic and exceeds the neighborhood market.
• Inspects aged and/or selected vacancies on a weekly basis to monitor upkeep and ensure make-ready standards are being met.
• Monitors occupancy and advises Supervisor of any problems areas.
• Oversees and manages the details of apartment turnarounds and contractor work.
• Ensures compliance with existing policy for apartment turnaround times.
• Maintains collections above the minimum standards established by the housing authority or in accordance with the guidance provided by the Housing Director.
• Maintains and updates the Status Board, Ready Board, and On Notice Board, if applicable.
• Reviews all requests for transfer, walks units as required; and ensures a resident history review is completed by management prior to transfer being approved.
• Coordinates, prepares and submits marketing reports as requested by the Supervisor; including but not limited to the following: weekly traffic reports, weekly occupancy reports, captured percentages and weekly management reports.
• Maintains approved budgets and requests the appropriate approval for all needed budget deviations.
• Inspects apartment upon move out; determine charges (if any) to resident.
• Consults with Supervisor on any repairs or replacements over $500.
• Prepares and submits budget variance reports, executive summaries, budget forecasts and month-end accounting and rent reports.
• Trains, manages, and counsels onsite staff. Consults with Supervisor regarding special circumstances or issues that should be elevated to a higher authority.
• Analyzes monthly performance and budgeted projections, discusses strategies with assigned Supervisor and communicates to others as needed or requested.
• Communicates through weekly staff meetings the strategy changes for the coming week, short and long term goals for community operation.
• Establish schedules of onsite leasing personnel, service technicians, groundskeepers.
• Ensures proper coverage during office hours. Coordinates and approves PTO requests.
• Conducts annual employee performance reviews; makes recommendations for assigned staff's merit increases, promotions and performance evaluations as necessary.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees