Community Manager

Veridian Homes • Madison, WI

391d

About The Position

The Community Manager at DSI Real Estate Group is responsible for leading and managing the operations of a residential community, ensuring a positive living experience for tenants. This role involves overseeing leasing processes, maintaining occupancy levels, providing exceptional customer service, and managing community relationships. The Community Manager will also handle administrative tasks, financial oversight, and routine inspections to ensure the community is well-maintained and meets the needs of its residents.

Requirements

• High School Diploma or GED along with a minimum of two years of experience in property management is required.
• Demonstrated commitment to customer service and a track record for exceeding customer expectations.
• Proficiency in Microsoft Outlook, Excel, and Word, and the ability to learn new technology to improve internal processes and delight tenants.
• Proficiency in Rent Manager is preferred.
• Demonstrated strength in time management and organizational skills with the ability to multi-task in a fast-paced work environment.
• Ability to prioritize the workload, take initiative, and meet deadlines.
• Strong attention to detail and the wherewithal to follow through.

Responsibilities

• Responsible for the overall operations and administrative management of assigned community.
• Oversee the leasing process, including conducting property tours, processing applications, preparing leases, and ensuring timely move-ins.
• Manage occupancy levels and implement strategies to maximize resident retention.
• Maintain a level of service excellence in all interactions with residents, vendors, staff, and colleagues.
• Provide exceptional customer service to residents by promptly addressing inquiries, concerns, and maintenance requests.
• Generate and maintain lead management and availability reports.
• Cultivate and maintain community relationships, including establishing connections with local businesses to explore potential benefits for tenants.
• Conduct quarterly market studies to propose or adjust rental and renewal rates as needed after approval.
• Administer move-out, renewal, or eviction procedures per company standards.
• Inspect building and exterior common areas, building systems, landscape, and other common amenities to ensure routine community upkeep.
• Review and accept seasonal service contracts negotiated by the corporate office and obtain additional bids when necessary.
• Collaborate with the corporate office in preparing annual budgets to align financial goals with business objectives.
• Routinely review and approve property-specific invoicing after work is completed satisfactorily.
• Monitor and contact tenants to collect rent due.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED