Community Manager

Richmark Property Management•Fort Collins, CO

1d•$70,000 - $75,000•Onsite

About The Position

This is a hands-on, full-time position with day-to-day duties that include possessing a thorough understanding of all property operations, including leasing/marketing, customer service, maintenance procedures, administrative duties, and financial management. The Community Manager’s role is to coordinate and manage all persons, activities, and resources on the property in order to ensure that property residents have the best possible experience. It is the Community Manager’s responsibility to ensure the successful accomplishment of all fiscal and physical goals set for the property.

Requirements

High school diploma or equivalent is required.
3+ years of management experience is required.
Basic computer knowledge including Microsoft Word, Excel, Outlook; property management software.
Positive attitude and focus on customer service.
Sales, leasing, and marketing ability.
Experience in social media and technology.
Strong time management, organization, problem-solving, and judgment skills.
Strong attention to detail and accuracy.
Strong written and verbal communication skills.

Nice To Haves

Associates degree in relevant field is preferred.

Responsibilities

Walk all common areas daily to ensure they are clean and well-maintained.
Leads, mentors, and directs on-site staff to ensure all of the property’s operational goals are achieved.
Ensures that all team members present a professional appearance and follow established dress codes, including wearing provided uniforms and name badges as required.
Provides exceptional customer service to residents by quickly responding to all complaints, questions, and requests, rushing forward to address and resolve all issues.
Directs maintenance team to ensure that all service requests are answered timely and resolved satisfactorily, grounds are well-maintained, and unit turns are accomplished quickly and efficiently.
In conjunction the with Maintenance Lead, assures that the make ready board (located within the property management software) is always up to date and maintained in real time.
Verifies that all make ready units are walked by a member of the leasing team upon completion and that all units meet expected standards.
Maintains occupancy to meet/exceed budgeted expectations and suggests rent growth opportunities.
Ensures that renewal offers are delivered timely and works with staff to bolster resident retention.
Oversees collection of rent, ensures that late fees are collected, and evictions are filed on schedule.
Attends court proceedings for collections/evictions, as necessary.
Conducts regular property inspections, ensuring that all physical aspects of the property meet established standards at all times.
Starts each day with a quick staff meeting, setting daily expectations for all team members.
Works with staff members to build their skill sets and improve their abilities, always helping team members to grow and develop professionally.
Manages time of all staff members to ensure that all required reporting is completed on time.
Enthusiastically embraces the company culture, provides a supportive environment for training and growth, demonstrates our drive to maintain the highest of standards, and provides the tools necessary for success.
Strives to stay ahead of competition by possessing a thorough understanding of the local market; draws attention to trends that will impact occupancy and pricing.
Ensures that competition research is completed as required.
Provides input into the development of annual budgets.
Actively manages operational finances, controlling spending to budget.
Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
Manages vendors, ensuring that all work is performed timely, is completed well, and is paid quickly.
Assist with other duties as assigned.