Community Manager USA

Greenpark•New York, NY

17d

About The Position

Greenpark is a global, award-winning, performance-driven content leader and brand publishing agency. Our Purpose is to help brands create meaningful connections that impact people’s lives through performance-driven content for search and social. Our unique expertise in Omnichannel Search & Insights, Creative Content and Performance Tech are delivered to our clients via an ad agency and in-house model. We do this for a global client portfolio including Unilever, Campari Group, AIA, Sanofi, Nestle, Lipton, Kimberley Clark, Straumann, Ricola, Globe Telecom, and more. We are looking for a dynamic community manager for a project focused on educating consumers about the jewellery and diamond industry. You’ll be the voice of the industry in the comments section—responding to questions, sparking engagement, and fostering a community of diamond lovers, jewellery enthusiasts, and curious consumers. This is a dedicated content role with the primary objective of maintaining and growing engaged communities for a diamond company in USA. This role description covers the main aspects of the Community Manager role. However, a job description is not a box that you are put in. It is a definition of your core responsibilities. In a company like ours, you are encouraged and expected to contribute to many wider issues.

Requirements

Proven experience managing social media or online communities—either in-house, at an agency, or freelance.
Strong written communication skills with an adaptable, on-brand tone of voice.
Interest in (or knowledge of) diamonds, fine jewellery, or luxury lifestyle content.
Comfortable navigating social media platforms and tools (e.g., Meta Business Suite, TikTok comments, Sprout, or similar).
Ability to work independently, manage time efficiently, and meet deadlines.
Availability to monitor platforms and respond within agreed-upon windows (some evening or weekend flexibility may be needed).

Nice To Haves

Experience working with luxury, lifestyle, fashion, or e-commerce brands.
Knowledge of diamond terminology (e.g., 4Cs, lab-grown vs natural, etc.)
You live & breathe Greenpark’s core values—championing openness, respect, innovation, and teamwork—so that every interaction, both internally and externally, reflects our commitment to our values.

Responsibilities

Monitor and manage social media discussion threads across platforms (Instagram, TikTok, Facebook, YouTube, Reddit etc.)
Engage with community in an appropriate tone—answering questions, and sparking deeper conversations.
Identify and respond to opportunities for deeper engagement (e.g., users asking for advice, clarification, or product information).
Flag trending topics, FAQs, or sensitive comments to the content teams.
Track engagement metrics and community sentiment to help inform content and strategy.
Truly understand the company and brand and proactively suggest ways to engage communities and respond to consumer queries.
Stay up to date on diamond/jewellery trends and relevant news to ensure timely and relevant responses.
To work on audience acquisition, engagement and maintenance for several always-on social accounts in USA.
To work with a social lead on maintaining always on social including posting and community management.
To provide ongoing insight in running always-on social accounts with a laser focus on audience engagement
To report back on social performance to inform ongoing strategy and execution.
To advise on channel best practices and social change and innovation to keep this social account and Greenpark at the forefront of social production
To work with influencers in the market and help to manage conversations around the category for them.

Benefits

25 days of holidays per year + UK bank holidays and your birthday off.
Christmas Closure - (extra days on top of your holiday allowance)
A monthly entertainment subscription paid by the company (e.g. Amazon Prime, Netflix, Spotify, etc)
Private pension and private healthcare insurance.
Access to VDU Eye Tests and Employee Assistance Programme (EAP).
Participate in wellness and peer recognition initiatives (e.g. On The Spot Awards and Value Champion Awards).
LinkedIn Learning – Access to a leading online learning platform, which offers a wide variety of courses including business, creative and technical skills.
Social Events – Join us for our major annual social events: Spring, Summer, Halloween and Christmas parties, plus many other ad-hoc events.
Enhanced maternity/paternity leave allowances.
WFA policy – work from abroad for up to 4 weeks per year.
Yearly Calm subscription