Community Manager

Storm Ideas

18h•Remote

About The Position

As a Community Manager, you will be at the forefront of shaping how audiences connect with our client across social media. In this role, you must harness AI tools to self-direct your workload, improve efficiency, and scale your impact. This role combines always-on community management, social publishing, and social copywriting to deliver a consistent, on-brand presence across platforms. You will be responsible for maintaining the client’s voice and engagement approach, supporting talent and partner interactions, and staying culturally aware to spot timely moments worth leaning into. You'll support day-to-day social posting by scheduling, publishing, and quality-checking content across the client’s channels.

Requirements

Good school grades; a 2:1 Bachelor’s degree or higher is a plus.
2+ years’ experience in a community management or copywriting role.
Strong interest in AI and passion for learning more about its creative and strategic uses.
High work ethic and self-motivation.
Unparalleled attention to detail.
Excellent written and communication skills.
Strong organizational skills and the ability to prioritize workload and complete tasks to deadlines.
Ability to adjust well to feedback and changing priorities.

Nice To Haves

Experience scheduling and publishing content across multiple social media platforms.
Experience with project management software like Airtable or Monday.com.
Experience creating how-to guides or other documentation.
Technical aptitude for understanding new software and systems.

Responsibilities

Engage the community day to day by responding to comments and commenting on relevant fan, talent, and partner content.
Support talent and partner engagement through appropriate interactions, resharing where relevant.
Maintain the client’s community engagement approach, ensuring voice, personality, and response types remain consistent and on brand, while providing timely responses across channels.
Stay culturally aware and trend-informed, surfacing relevant moments and engagement opportunities aligned to the client’s audience.
Support with broader channel moderation, recommending appropriate actions on comments and messages in line with the client’s community guidelines, including answering programming questions and escalating issues when needed.
Schedule, publish, and review content across the client’s social networks and YouTube channel, maintaining accuracy, quality, and consistency.
Maintain up-to-date knowledge of platform updates across social media channels, ensuring the client’s posting approach reflects current best practice and available features.
Coordinate with the client and internal stakeholders to proactively clear post dependencies (assets, approvals, links, talent notes, legal checks) in a timely manner.
Write engaging, on-brand social copy for the client across Instagram, TikTok, Facebook, X, YouTube, and other relevant platforms.
Maintain and evolve internal guidelines for social copy and tone of voice, ensuring consistency across the client’s channels.
Apply copywriting best practice to optimise for attention, accessibility, and engagement, continuously improving output using performance signals and client feedback.
Review and refine social copy to ensure clarity, accuracy, platform-native formatting, and consistency with the client’s tone of voice.