Community Manager, Austin, Common Desk

Common Desk • Austin, TX

4d • $65,000 - $68,000

About The Position

Community Managers play an integral role on our Community Team, serving as the driving force behind Common Desk's day-to-day hospitality operations in a given market. Their primary focus is to ensure that guests, members, and staff have an exceptional experience. To succeed in this role, individuals must possess a strong sense of empathy and excellent interpersonal skills, with a willingness to go above and beyond to serve customers promptly. As natural leaders, Community Managers set the standard for legendary hospitality, inspiring their peers to follow suit. Effective communication is a core strength of Community Managers, using this skill to motivate their teams towards excellence, and they are intentional about building meaningful relationships, understanding that exceptional member treatment is the foundation of our success. They strike a balance between being people-oriented and goal-driven, recognizing that our Community Teams and company's success hinge on the convergence of both. Your work, which will include but not be limited to the duties listed below, will help Common Desk to achieve the following: Oversee all hospitality operations across multiple locations. Elevate the experience for guests and members, striving for excellence. Manage 2-3 Community Teams, providing coaching, training, and support for staff. Handle P&L and budget management, identifying market-wide trends. Ensure that all Common Desk locations meet operational and member satisfaction standards. Offer support and leadership to Community Teams within the market.

Requirements

• 5+ years or equivalent experience in real estate, hospitality, marketing, multi-unit retail, startups, finance, consulting, or related experience with a strong operational focus and P&L accountability.
• 2+ years of management experience of leading a team made up of individual contributors.
• Bachelor’s Degree or equivalent experience preferred in Business, Marketing, Hospitality, or other related degrees.
• Experience of being responsible for a Profit and Loss for multiple sites, as well as leading multiple business units.
• Direct P&L accountability and ability to understand and drive results through the management of financial levers.
• Must have strong verbal and written communication skills, project management, and business operations experience.
• Like challenges, and embraces change in a fast-paced environment.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
• Must be open to possible travel 20-30% of the time, depending on which area(s)/buildings you’ll oversee.

Responsibilities

• Collaborate with other Community Managers, VPs, and Support Team members to optimize strategies and tactics.
• Conduct tours of the location for potential members.
• Work closely with the Community Sales Manager to deliver timely, accurate, and quality proposals.
• Act as a leader and resource for Community Leads and Community Associates, providing mentorship and assistance.
• Collaborate with Community, Accounting, and Real Estate teams to communicate monthly performance metrics to key stakeholders.
• Foster employee satisfaction and development through weekly 1:1s with team members, tracking monthly trends.
• Be accountable for team and location performance, ensuring quarterly KPIs are met for all locations on your team.
• Plan and oversee employee events, such as team-building exercises, happy hours, and staff development.
• Prioritize, delegate, execute, and support day-to-day tasks to deliver a world-class guest experience and ensure team accountability.
• Address day-to-day issues to maintain a seamless experience for guests and members.
• Ensure timely billing completion through the Common Desk App in coordination with the Community and Accounting teams.
• Mindfully manage location performance, proactively addressing any areas of concern.
• Assist in maintaining positive relationships with Property Managers and landlords.
• Approach problem-solving with a customer-centric and member-focused mindset, consistently enhancing everyone's workday.
• Model adaptability, teachability, proactiveness, and sound judgment for the teams you lead.

Benefits

• Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable plans/policies/agreements, which will be made available to you after commencing employment), including: 20 days of PTO, approximately 13 paid holidays, and 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; competitive healthcare benefits; 401k plan; and life and AD&D insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees