Community Manager

CLS Living•Richmond, VA

1d•$75,000 - $85,000

About The Position

CLS Living is looking to welcome a dynamic and experienced Community Manager to lead one of our vibrant residential housing communities. As a Community Manager, you will serve as a customer-focused leader, responsible for overseeing day-to-day operations, team development, ﬁnancial performance, and strategic planning. This role is ideal for a passionate individual ready to lead a mid- size team in an agile environment while delivering best-in-class service to our residents and partners.

Requirements

Bachelor’s degree preferred OR 3-5 years of experience in multifamily housing, or an equivalent combination of education and experience.
Success in a leadership role with at least 3 years of experience
Proﬁcient in Microsoft Outlook, Word, Excel, and property management software (Yardi preferred).
Understanding and adherence to Fair Housing and EEO laws.
Strong skills in staﬀ recruitment and development, ﬁnancial management, marketing strategy, scheduling, and operational oversight.

Nice To Haves

Familiarity with both market-rate and LIHTC programs is a plus.

Responsibilities

Build, lead, and develop a high-performing team that embodies the values and culture of CLS Living.
Drive team to achieve performance indicators, offering feedback to underperforming associates, and managing disciplinary actions in collaboration with HR.
Foster a collaborative, positive, and professional environment for both staﬀ and residents.
Ensure all staﬀ are trained in landlord/tenant statutes, Fair Housing, and safety regulations.
Promote harmonious relationships with residents, staﬀ, and the surrounding community.
Encourage team visibility within the local business community to strengthen brand presence and engagement.
Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship.
Oversee daily operations, including leasing, maintenance, customer service, and vendor management.
Implement and reﬁne systems and procedures to drive operational eﬃciency and reduce costs.
Supervise maintenance and contracted services to uphold curb appeal, cleanliness, and safety.
Ensure compliance with all legal, regulatory, and company policies.
Provide support by filling in for other on-site team members and assist with after-hours emergencies as needed.
Maintain occupancy at/or above 95% and collections at/or above 95% of potential income, or in accordance with the approved operating budget.
Maximize Net Operating Income (NOI) through proactive cost control, revenue generation, and strategic budgeting.
Ensure all leasing, accounting, and property management systems (e.g., Yardi) are up to date and utilized eﬀectively.
Analyze ﬁnancial reports, manage budgets, and provide regular variance and performance updates.
Oversee and manage timely execution of payroll, invoicing, and hiring documentation.
Lead the development and execution of an annual marketing plan and track daily/weekly leasing goals.
Ensure all marketing channels, websites, and printed materials reﬂect the brand accurately and positively.
Analyze and interpret market and economic trends and partner with marketing to implement short and long-range leasing strategies to achieve occupancy and revenue goals.
Maintain deep knowledge of the property and competitive landscape through consistent market research and team coaching.
Plan and execute resident events to foster community engagement and satisfaction.
Collaborate with local businesses and organizations for outreach and partnership opportunities.