Community Manager

ACC Management Group•Verona, WI

6d•Onsite

About The Position

We’re Hiring: Community Manager for a Vibrant, 2-Year-Old Apartment Community! Are you the kind of person who thrives on building connections, creating unforgettable resident experiences, and keeping a community running like a well-oiled machine? Do you love the idea of shaping the culture and identity of a young, growing apartment community? If so — we want YOU! About Us We’re a modern, LIHTC apartment community entering our exciting third year. With a thriving resident base, stunning shared spaces, and a commitment to exceptional living, we’re looking for a Community Manager who can help us elevate the resident experience and keep our community buzzing with energy, warmth, and engagement. What You’ll Do As our Community Manager, you’ll be the heartbeat of the property — the go-to leader who keeps residents happy, operations smooth, and the community thriving. Expect to: Build meaningful relationships with residents and make everyone feel at home Lead leasing efforts and keep occupancy high Oversee day-to-day operations with professionalism and creativity Partner with maintenance to ensure the community always looks its best Manage budgets, vendors, and reporting with confidence Create a positive team culture and champion exceptional service What You Bring A passion for people and genuine love for community-building Strong communication and leadership skills Experience in property management or hospitality (preferred but not required) A self-starter mindset with a knack for problem solving A drive to innovate, try new ideas, and make our community the best it can be Why You’ll Love It Here A beautiful, nearly-new property with tons of potential Management that supports fresh ideas and ongoing growth A dynamic role where no two days look the same Competitive pay, benefits, and opportunities for professional development A community of residents who truly appreciate great leadership If you’re ready to make a real impact and help shape the future of our community, we’d love to meet you! ACC offers competitive pay, benefits (medical, dental, vision, STD/LTD/Life), 401K, paid time off, & bonus opportunities! Essential Duties Ensure complexes and vacancies are ready for showings and move-in dates. Effectively communicate property features and amenities to all prospects. Answer questions to all prospects and potential applicants in a timely manner. Conduct showings of vacant units to all interested prospects. Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints. Address resident concerns and all maintenance requests in a timely manner. Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals. Generate, distribute, and monitor renewal notices and follow up accordingly. Coordinate and process all lease paperwork for all move in and move outs. Collect payment of rent according to company procedures and policies. Handle and process all delinquency matters and reporting as need be. Maintain strong resident relations while continuing to enact company and community policies. Lead all resident relations matters or concerns that are presented in a timely manner. Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property. Record and document all resident correspondence as appropriate. Report and document all accident and emergency situations in a timely manner. Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law. Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secured area. Oversee and supervise all maintenance activity of employees and independent contractors. Manage all on-site property employees with providing proper training, guidance, and coaching. Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation. Understand, maintain, and stay up to date on assigned property(s) description and classification. Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures. Coordinate, plan, and review with the Regional Manager the next years budget allowance for approval. Coordinate bank deposits as needed. Complete all assigned reports and/or projects to the Regional Manager by the required deadline.

Requirements

A passion for people and genuine love for community-building
Strong communication and leadership skills
A self-starter mindset with a knack for problem solving
A drive to innovate, try new ideas, and make our community the best it can be
High School diploma or equivalent required.
1-2 years of property management or industry related experience required.
Knowledge of project-based section 8 or section 42 experience a plus.
Knowledge of fair housing laws a plus.
Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
Must be able to physically inspect the properties.
Maintain valid driver's license with acceptable driving record.
Flexibility with working hours and availability for later hours or Saturdays as needed.
Ability to prioritize and possess efficient time management skills.
Demonstrates excellent verbal and written communication skills.
Strong customer service skills with ability to handle complaints in a positive and time efficient manner.
Goal-oriented and team player.
Ability to work independently under tight deadlines.
Exhibits a high degree of professionalism and respect through appearance and interactions with others.
Ability to lift to but not limited to 25 pounds unassisted and as needed.

Nice To Haves

Experience in property management or hospitality (preferred but not required)
Experience with Onesite software is a plus.

Responsibilities

Build meaningful relationships with residents and make everyone feel at home
Lead leasing efforts and keep occupancy high
Oversee day-to-day operations with professionalism and creativity
Partner with maintenance to ensure the community always looks its best
Manage budgets, vendors, and reporting with confidence
Create a positive team culture and champion exceptional service
Ensure complexes and vacancies are ready for showings and move-in dates.
Effectively communicate property features and amenities to all prospects.
Answer questions to all prospects and potential applicants in a timely manner.
Conduct showings of vacant units to all interested prospects.
Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
Address resident concerns and all maintenance requests in a timely manner.
Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
Generate, distribute, and monitor renewal notices and follow up accordingly.
Coordinate and process all lease paperwork for all move in and move outs.
Collect payment of rent according to company procedures and policies.
Handle and process all delinquency matters and reporting as need be.
Maintain strong resident relations while continuing to enact company and community policies.
Lead all resident relations matters or concerns that are presented in a timely manner.
Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
Record and document all resident correspondence as appropriate.
Report and document all accident and emergency situations in a timely manner.
Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secured area.
Oversee and supervise all maintenance activity of employees and independent contractors.
Manage all on-site property employees with providing proper training, guidance, and coaching.
Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
Understand, maintain, and stay up to date on assigned property(s) description and classification.
Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.
Coordinate, plan, and review with the Regional Manager the next years budget allowance for approval.
Coordinate bank deposits as needed.
Complete all assigned reports and/or projects to the Regional Manager by the required deadline.