Senior Community Manager- Colorado Springs, CO

New Earth Residential•Colorado Springs, CO

About The Position

At New Earth Residential we believe in the power of community. Ever dreamed of being a Mayor? Now’s your opportunity! As the Community Manager of a New Earth Residential Community, you'll play a key role in managing all aspects of the property—from welcoming new residents and approving leases to analyzing market trends. As the community's leader, you'll have the responsibility of keeping the property well-maintained, properly staffed, and profitable. But don't worry—you'll have a great time while doing it! Join one of our communities and enjoy the journey!

Requirements

A minimum of two (2) years of experience as an on-site Community Manager in multi-family property management
Strong leasing and marketing background as well as superior customer service
Demonstrated proficiency in Outlook, Excel, Word, and internet.
Skilled in assessing and meeting common area and amenity needs, with a keen eye for detail and dedication to community upkeep.
Capable of setting priorities independently, managing time efficiently, and delivering on objectives and projects.
Adaptable in responding to unexpected issues and managing shifting priorities in a dynamic environment.
Excellent verbal and written communication, strong organizational abilities, and a collaborative approach with on-site staff, residents, supervisors, corporate associates, and vendors.
Proficient in English communication, comprehension, speaking, and reading

Nice To Haves

Software experience, preferred
Community budgeting, preferred
bilingual candidates are highly encouraged to apply.

Responsibilities

Welcome prospects and residents with exceptional customer service, using a friendly, consistent greeting.
Energize and motivate the on-site team with a daily check-in.
Conduct daily meetings with the Service Supervisor to stay aligned on priorities.
Post and ensure all community income is accurately recorded.
Maintain active social media presence with at least three weekly Instagram and Facebook posts.
Keep all Internet Listing Services (ILS) updated to maximize visibility.
Update Resman with notices, move-ins, leases, traffic, and availability to ensure accuracy.
Walk and inspect make-ready units to guarantee readiness for new residents.
Lease apartments and follow up with new move-ins to confirm resident satisfaction.
Refresh market surveys regularly to stay competitive.
Update mileage logs and approve payroll hours for all team members.
Walk the grounds with landscapers to ensure exceptional curb appeal.
Stay informed on market trends by regularly shopping competitors.
Review and approve lease files for accuracy.
Respond promptly to emergency situations and complete incident reports when necessary.
Conducts routine inspections throughout the apartment community to ensure high standards are maintained.
Manages revenue collection and addresses delinquent accounts efficiently.
Provides recommendations for scheduled rent adjustments to optimize community revenue.
Oversees accounts receivable and accounts payable processes.
Supports the budgeting process to help ensure financial goals are met.
Work closely with your Program Coordinator to spread the word by distributing and displaying our latest monthly Urban Village Newsletter throughout the community.
Engage with residents, fueling excitement about upcoming events and fostering a strong sense of community participation.
Champion the use of garden boxes and beehives within your community (if applicable), promoting a greener, more sustainable environment.
Roll up your sleeves and join us at our annual Impact Day, where we tackle community enhancement projects together.
Forge connections with vendors and potential partners, establishing communication channels to support our community's needs.
Keep your Program Coordinator in the loop by sharing relevant information and contact details for potential collaborations.
Educate residents about the program and inspire their involvement as resident facilitators, empowering them to take on leadership roles.
Guide interested residents through the sign-up process, nurturing the next generation of community leaders.