Community Manager / Property Manager

Maryland Management Company • Jacksonville, FL

1d

About The Position

The Community Manager position is an excellent opportunity for an experienced leasing professional looking to grow their career in property management. This role blends sales, customer service, and hands-on learning while supporting the day-to-day operations of an apartment community. With guidance and training, the Community Manager will develop the skills needed to successfully manage a residential property and lead a team.

Requirements

• Strong interest in sales and customer service
• Ability to prioritize tasks and manage time effectively
• Ability to work well as part of a team and independently when needed
• Willingness to learn and accept feedback
• Professional telephone and email communication skills
• Basic to intermediate computer skills, including email and internet use
• Friendly and approachable interpersonal style
• Professional appearance and demeanor
• Clear verbal and written communication skills
• Strong organizational skills and attention to detail
• Good judgment and a common-sense approach to problem-solving
• Honesty, reliability, and integrity
• Positive attitude and ability to remain calm in busy or challenging situations
• Adaptability and openness to change
• Self-motivated with a desire to grow and advance
• Reliable transportation, a valid driver’s license, and current vehicle insurance
• Ability to read, write, and communicate professionally in English
• High school diploma, GED, or equivalent required
• Ability to walk the community, climb stairs, and perform light lifting, bending, and reaching

Nice To Haves

• Prior customer service, sales, or leasing experience preferred but not required

Responsibilities

• Assist in maintaining the physical condition and overall appearance of the community
• Support resident move-ins, move-outs, transfers, and lease renewals
• Conduct inspections of vacant apartments to ensure they are ready for occupancy, with training provided
• Help supervise onsite staff and contribute to a positive, team-oriented work environment
• Communicate regularly with regional management for guidance and support
• Learn how to professionally address and resolve resident and employee concerns
• Communicate with legal team regarding evictions
• Follow and uphold company policies, procedures, and operational standards
• Perform additional duties as needed to support the community and management team
• Work closely with leasing consultants and the regional marketing team to learn and implement marketing strategies
• Conduct community and apartment tours for prospective residents
• Assist with converting phone, internet, and walk-in inquiries into tours and applications
• Greet all visitors to the leasing office in a friendly, welcoming, and professional manner
• Learn and maintain strong knowledge of the community, including floor plans, amenities, and the surrounding area
• Communicate community features and benefits to match prospective residents’ needs
• Represent the company in a positive and professional manner
• Build and maintain professional relationships with current and prospective residents
• Accept maintenance requests, enter service tickets, and follow up to ensure resident satisfaction
• Respond to resident inquiries and concerns in person and by phone with support from management
• Maintain resident confidentiality and ensure compliance with local and Federal Fair Housing laws
• Learn to accurately prepare applications, lease documents, and related paperwork
• Assist with collecting and processing rental payments
• Support the move-in and move-out process to ensure a positive resident experience
• Maintain organized and accurate property records
• Assist with payroll and administrative tasks as assigned

Benefits

• Hands-on training with experienced property management professionals
• Career development opportunities within a multi-billion-dollar industry
• Performance-based advancement and long-term growth potential
• Comprehensive health benefits for full-time employees, including company-paid HMO (PPO option available)
• Dental and vision insurance options
• 401(k) plan with company match
• Direct deposit
• Paid time off, including vacation and sick leave
• Paid holidays
• Educational reimbursement
• Annual awards banquet and company-sponsored social events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees