Community Manager

Akamai•Cambridge, MA

27d

About The Position

Are you passionate about building vibrant technical communities and connecting people through digital and physical spaces? Do you enjoy fostering meaningful engagement on Discord, leading social media conversations, and partnering with influencers to amplify a brand's voice? Join our innovative team We are dedicated to growing our developers and technical community by fostering inclusive environments and creating lasting connections. Our team ensures that every community member feels heard, supported, and inspired to build on our platform through active engagement and strategic community initiatives. Partner with the best As Community Manager, you will be the heartbeat of our community. You will guide our online presence across Discord and social media while acting as a bridge between our technical teams and the developers who use our tools. You will collaborate with influencers and lead initiatives that drive community growth and long-term loyalty.

Requirements

Have a Bachelor's Degree and 8 years of experience or its equivalent
Have a proven track record of managing and growing online communities, particularly on Discord and technical social media platforms (X/Twitter, LinkedIn, etc.)
Have experience identifying, reaching out to, and managing relationships with technical influencers and content creators
Be a natural communicator with the ability to navigate complex community dynamics with empathy and professionalism
Have experience organizing and hosting both virtual and in-person community events, meetups, or hackathons
Be proactive in launching new initiatives that reward community participation and foster a sense of belonging
Understand the developer mindset and be comfortable engaging in technical or semi-technical discussions
Enjoy working in a fast-paced environment and managing multiple community channels simultaneously

Responsibilities

Building and moderating a high-energy community on Discord, ensuring it remains a helpful, safe, and engaging space for technical discussion
Developing and executing a social media strategy that drives engagement and keeps our community informed on the latest trends and updates
Identifying and collaborating with industry influencers and key opinion leaders to expand our reach and build credibility within the ecosystem
Organizing and managing community initiatives such as contributor programs, beta testing groups, and developer recognition awards
Engaging with the community in person at events, conferences, and local meetups to strengthen relationships and represent the brand
Planning and executing virtual meetups, AMAs (Ask Me Anythings), and community-led workshops to foster knowledge sharing
Tracking and reporting on community health metrics, sentiment, and growth to inform broader marketing and produce strategies
Acting as a tireless advocate for the community internally, ensuring their feedback and needs are communicated to product and engineering teams