Community Manager | Large Lease-Up Property | $1,000 Sign-On Bonus

ACC MANAGEMENT GROUP, INC.-posted about 24 hours ago
Full-time • Manager
Onsite • Madison, WI
101-250 employees
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ACC Management Group is seeking a skilled and motivated Community Manager to lead operations at Rise Madison, a 245-unit tax credit lease-up property. This role includes supervising a team of 5–6 staff members and ensuring strong performance across leasing, compliance, and resident services. If you’re an experienced leader ready to take on a high-impact role at Rise Madison, apply today!

  • Ensure complexes and vacancies are ready for showings and move-in dates.
  • Effectively communicate property features and amenities to all prospects.
  • Answer questions to all prospects and potential applicants in a timely manner.
  • Conduct showings of vacant units to all interested prospects.
  • Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
  • Address resident concerns and all maintenance requests in a timely manner.
  • Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
  • Generate, distribute, and monitor renewal notices and follow up accordingly.
  • Coordinate and process all lease paperwork for all move in and move outs.
  • Collect payment of rent according to company procedures and policies.
  • Handle and process all delinquency matters and reporting as need be.
  • Maintain strong resident relations while continuing to enact company and community policies.
  • Lead all resident relations matters or concerns that are presented in a timely manner.
  • Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
  • Record and document all resident correspondence as appropriate.
  • Report and document all accident and emergency situations in a timely manner.
  • Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
  • Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secured area.
  • Oversee and supervise all maintenance activity of employees and independent contractors.
  • Manage all on-site property employees with providing proper training, guidance, and coaching.
  • Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
  • Understand, maintain, and stay up to date on assigned property(s) description and classification.
  • Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.
  • Coordinate, plan, and review with the Regional Manager the next years budget allowance for approval.
  • Coordinate bank deposits as needed.
  • Complete all assigned reports and/or projects to the Regional Manager by the required deadline.
  • Proven experience managing a larger multifamily community
  • Strong supervisory and leadership skills
  • Affordable housing and property management experience required
  • Ability to thrive in a fast-paced, lease-up environment
  • High School diploma or equivalent required.
  • 1-2 years of property management or industry related experience required.
  • Knowledge of project-based section 8 or section 42 experience a plus.
  • Knowledge of fair housing laws a plus.
  • Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
  • Must be able to physically inspect the properties.
  • Maintain valid driver's license with acceptable driving record.
  • Flexibility with working hours and availability for later hours or Saturdays as needed.
  • Ability to prioritize and possess efficient time management skills.
  • Demonstrates excellent verbal and written communication skills.
  • Strong customer service skills with ability to handle complaints in a positive and time efficient manner.
  • Goal-oriented and team player.
  • Ability to work independently under tight deadlines.
  • Exhibits a high degree of professionalism and respect through appearance and interactions with others.
  • Ability to lift to but not limited to 25 pounds unassisted and as needed.
  • Experience with Onesite software is a plus.
  • $1,000 sign-on bonus
  • Opportunity to oversee a major community from the ground up
  • Supportive company culture and room for growth
  • Competitive pay
  • Benefits (medical, dental, vision, STD/LTD/Life)
  • 401K
  • Paid Time Off
  • Bonus opportunities!
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