Community Manager - Freedom Square

Hayes Gibson Property Services LLC•Lexington, KY

just now•Onsite

About The Position

The Community Manager (CM) leads and supervises property operations, financial activities, regulatory compliance, and guides interactions with all stakeholders – residents, HGPS corporate personnel, regulatory agency officials, clients, community officials, vendors, and customers on the property. The CM possesses a passion for customer service that inspires associates and vendors to deliver the highest quality product, comprehensive services, respect, and hospitality HGPS customers expect. The CM is responsible for ensuring the delivery of excellent client service. This full-time role involves cultivating a positive and active community through engaging content, events, and interactions, developing and executing community strategies that drive growth and participation, working closely with cross-functional teams to enhance community experiences and feedback, and tracking community metrics to provide insights for continuous improvement.

Requirements

Possesses a passion for customer service that inspires associates and vendors to deliver the highest quality product, comprehensive services, respect, and hospitality HGPS customers expect.
Genuine interest in creating meaningful connections and fostering an inclusive environment (Passion for Community Building).
Ability to connect with people and convey messages effectively (Strong Communication Skills).
Thrives in managing multiple projects and details with a proactive attitude (Organizational Excellence).

Nice To Haves

Previous experience in a similar role or field in Community Management.

Responsibilities

Leads and supervises property operations, financial activities, regulatory compliance.
Guides interactions with all stakeholders – residents, HGPS corporate personnel, regulatory agency officials, clients, community officials, vendors, and customers on the property.
Ensures the delivery of excellent client service.
Cultivate a positive and active community through engaging content, events, and interactions.
Develop and execute community strategies that drive growth and participation.
Work closely with cross-functional teams to enhance community experiences and feedback.
Track community metrics and provide insights to continuously improve our approach.