Community Manager (Part Time: 20 Hours Per Week)

ACC MANAGEMENT GROUP, INC.•Ladysmith, WI

About The Position

We are seeking a motivated, customer-focused Part-Time Community Manager (20 hours per week) to be the heart and face in Ladysmith, WI. This position is perfect for someone who enjoys wearing multiple hats—leading operations, building relationships, solving problems, and showcasing everything the property has to offer to future residents. You’ll play a key role in creating a positive living experience while keeping the property running smoothly and efficiently. From touring prospective residents and confidently “selling” the community, to supporting current residents with top-tier customer service, you’ll help turn apartments into homes! ACC offers competitive pay, 401K, paid time off, & bonus opportunities!

Requirements

High School diploma or equivalent required.
1-2 years of property management or industry related experience required.
Knowledge of project-based section 8 or section 42 experience a plus.
Knowledge of fair housing laws a plus.
Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
Experience with Onesite software is a plus.
Must be able to physically inspect the properties.
Maintain valid driver's license with acceptable driving record.
Flexibility with working hours and availability for later hours or Saturdays as needed.
Ability to prioritize and possess efficient time management skills.
Demonstrates excellent verbal and written communication skills.
Strong customer service skills with ability to handle complaints in a positive and time efficient manner.
Goal-oriented and team player.
Ability to work independently under tight deadlines.
Exhibits a high degree of professionalism and respect through appearance and interactions with others. Ability to lift to but not limited to 25 pounds unassisted and as needed.
This position will be required to supervise a staff on-site of but not limited to maintenance technicians, assistant community managers, leasing agents, and cleaners.
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers & fax machines, filing cabinets/etc.
The physical demands described are those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to physically stand, walk, bend, climb, and use full hand range of motion and finger dexterity to touch and feel. Must be able to reach with hands and arms and lift up to 25 pounds unassisted and as needed.
Travel is required to assigned property locations using personal transportation. Must also be able to travel to all trainings and meetings arranged through the Corporate office periodically throughout the year.

Nice To Haves

Knowledge of project-based section 8 or section 42 experience a plus.
Knowledge of fair housing laws a plus.
Experience with Onesite software is a plus.

Responsibilities

Ensure complexes and vacancies are ready for showings and move-in dates.
Effectively communicate property features and amenities to all prospects.
Answer questions to all prospects and potential applicants in a timely manner.
Conduct showings of vacant units to all interested prospects.
Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
Address resident concerns and all maintenance requests in a timely manner.
Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
Generate, distribute, and monitor renewal notices and follow up accordingly.
Coordinate and process all lease paperwork for all move in and move outs.
Collect payment of rent according to company procedures and policies.
Handle and process all delinquency matters and reporting as need be.
Maintain strong resident relations while continuing to enact company and community policies.
Lead all resident relations matters or concerns that are presented in a timely manner.
Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
Record and document all resident correspondence as appropriate.
Report and document all accident and emergency situations in a timely manner.
Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secured area.
Oversee and supervise all maintenance activity of employees and independent contractors.
Manage all on-site property employees with providing proper training, guidance, and coaching.
Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
Understand, maintain, and stay up to date on assigned property(s) description and classification.
Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.
Coordinate, plan, and review with the Regional Manager the next years budget allowance for approval.
Coordinate bank deposits as needed.
Complete all assigned reports and/or projects to the Regional Manager by the required deadline.