Community Manager - Dallas

Gemaqui Services•Dallas, TX

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About The Position

The Community Manager is responsible for the comprehensive oversight of daily operations, financial performance, and community engagement. This role requires a proven blend of strategic leadership, superior customer service, financial acumen, and operational efficiency. The primary objective is to maximize resident satisfaction, enhance property value, and ensure the achievement of organizational goals.

Requirements

Bachelor's degree is preferred; a High School Diploma or equivalent is required. Relevant experience will be considered.
A minimum of five(5) years of progressive experience in property management is required, with at least three (3) years in a management or supervisory role overseeing multiple properties or a large-scale community.
Leadership: Demonstrated ability to strategically lead, motivate, and manage a diverse team to achieve measurable, superior results.
Financial Acumen: Exceptional understanding of budgeting, financial reporting, variance analysis, and complex cash flow management.
Customer Focus: Unwavering commitment to providing exceptional service and a proven track record of effectively resolving escalated customer issues.
Communication: Outstanding written and verbal communication skills, including professional correspondence and public speaking for staff and executive presentations.
Technical Proficiency: Advanced proficiency in industry-standard property management software (e.g., Yardi, RealPage, Entrata) and the Microsoft Office Suite (Word, Excel, Outlook).
Problem-Solving: Proven ability to analyze complex operational and personnel situations, make sound and timely decisions, and manage high-stakes conflict effectively.

Nice To Haves

A Certified Property Manager (CPM) or other relevant professional certification (e.g., ARM, CAM) is highly desirable.

Responsibilities

Lead, mentor, and motivate a diverse team, including Community Managers, Assistant Managers, and maintenance personnel across multiple sites.
Conduct regular performance reviews, one-on-one meetings, and structured training sessions to foster professional growth and ensure the consistent application of operational standards.
Develop and implement strategic staffing plans, including recruitment, onboarding, and scheduling, to ensure optimal coverage and expertise.
Cultivate a positive, collaborative, and resident-focused work environment.
Prepare, manage, and continuously monitor the annual operating budgets for all assigned properties.
Conduct thorough analysis of monthly financial reports, identify variances, and execute strategies to optimize revenue, control expenses, and enhance Net Operating Income (NOI).
Collaborates with the revenue management team, providing strategic feedback regarding pricing, leasing velocity targets, rent collection processes, and delinquency reduction initiatives.
Approve expenditures and ensure strict adherence to all corporate procurement policies.
Ensure the community is consistently maintained to the highest standards of safety, cleanliness, and curb appeal.
Assists with capital improvement projects, collaborating with contractors and internal teams to guarantee timely completion and adherence to budget.
Implement and enforce all company policies and ensure compliance with local, state, and federal regulations, including all fair housing laws.
Manage and execute emergency protocols, incident reporting procedures, and portfolio crisis management.
Conduct regular and detailed property inspections to proactively identify and address potential risks, maintenance deficiencies, and compliance issues.
Serve as the final point of escalation for complex resident issues, concerns, and disputes, ensuring prompt, satisfactory, and permanent resolutions.
Develop, implement, and manage comprehensive resident retention programs, community events, and communication strategies to foster a strong sense of community.
Monitor and analyze resident feedback (surveys, reviews) and implement actionable strategies to continuously improve the resident experience and satisfaction scores.
Oversee the efficient and effective execution of the entire lease renewal process.
Continuously monitor local market trends, competitive pricing, and occupancy rates to develop and refine effective marketing and leasing strategies.
Ensure the leasing team is expertly trained on advanced sales techniques, property features, and all compliance requirements.
Oversee the community's online reputation management and social media presence.