Community Manager - Property Management

PL Hiring•Lansing, MI

About The Position

We're looking for an experienced Community Manager with tax credit expertise to join our team. Reporting to the Regional Manager, this role oversees day-to-day community operations and plays a key role in driving performance, compliance, and resident satisfaction. We're a full-service real estate management company with communities nationwide and a strong growth trajectory through ongoing acquisitions. We believe our success starts with investing in our people - building high-performing teams and empowering them to make a real impact at their communities.

Requirements

Ability to work independently, prioritize effectively, and manage multiple projects in a fast-paced environment
Strong problem-solving skills with the flexibility to adapt to changing priorities
Excellent interpersonal skills with the ability to build positive, professional relationships
Proficiency in Microsoft Outlook, Excel, and Word
Strong verbal and written communication skills, including the ability to provide clear direction and present information to residents or team members
Proven leadership skills with experience coaching and supporting onsite teams
Ability to interpret legal documents and manage lease enforcement and rent collections
Experience preparing budgets, financial records, and operational reports
Solid understanding of property operations, lease terms, and contract enforcement
Commitment to delivering exceptional customer service that drives resident retention
Ability to effectively negotiate and resolve conflicts
Minimum of three (3) years of experience as a Community Manager or Assistant Community Manager in multifamily housing, hospitality, or a related industry
High school diploma or equivalent required
At least one (1) year of experience managing LIHTC communities

Nice To Haves

College coursework, CAM or ARM certification preferred
Housing Credit Certified Professional (HCCP) designation preferred (LIHTC)
Certified Occupancy Specialist (COS) designation preferred (Section 8)

Responsibilities

Supervise and support all onsite community staff
Ensure full compliance with all tax credit and regulatory requirements
Uphold customer service and leasing standards across the community
Respond promptly and professionally to resident concerns and service requests
Lead and execute all marketing initiatives
Prepare and process new lease and renewal documentation
Establish lease renewal rates and coordinate renewal notices
Recommend rental rate adjustments or concessions to the Regional Manager to support leasing goals
Review resident files and accounting records; manage delinquencies and enforce lease terms to maximize revenue
Prepare and submit required weekly and monthly reports, including delinquency reports, 3-day notices, income tracking, inspections, invoices, and security deposit dispositions
Plan and oversee resident engagement activities, newsletters, and retention programs
Identify operational improvement opportunities to enhance efficiency, productivity, and profitability
Conduct quarterly market surveys to ensure pricing and concessions remain competitive
Collect, post, and deposit rent, security deposits, and other income daily
Manage occupancy, collections, expenses, and overall budget performance